Hyundai of Wesley Chapel - Service Center

My experience at the dealership service center went well. My experience taking this survey, not so much. This is the 3rd time I have written something here. My experience taking this survey, not so much. This is the 3rd time I have written something here. More

All employees I dealt with were very helpful only complaint the person answering the home was very hard to understand complaint the person answering the home was very hard to understand More

AJ was amazing at orchestrating to get my car taken care of without an appointment. of without an appointment. More

Brought our vehicle in to be serviced under the engine warranty due to engine bearings and rods going bad completely destroying the old engine. we waited almost a month to get the vehicle back and whe warranty due to engine bearings and rods going bad completely destroying the old engine. we waited almost a month to get the vehicle back and when we did there were all kinds of issues with it. when we first picked it up the brand new engine was shaking due to misfiring. they subsequently charged us for a bad coil pack, which should have been addressed before even giving us the vehicle back. Made us wonder if it was even test driven after the work was completed. Later after that repair was completed we got the vehicle home. I was able to inspect it and noticed missing practice coverings and that the entire engine bay looks like there was a major fire. the entire engine bay is covered with suit and smoke residue, all plastic is partially melted or changed colors due to fire/smoke. We were never told there were any issues with the install, but the major fire damage shows otherwise. Also of note was the large movement abilities of the engine when putting it in gear and putting it into park, and while moving. It seems that one of the motor mounts was either not put back in with the new engine, or that it was melted away int the fire. We have been calling the dealership since we got the vehicle back and passed around from person to person promising call backs and none have been given. We just want our vehicle fixed properly, but this is rediculous. I would never go here for anything, because if this is how they treat their repairs who knows what they would do to new vehicles. More

Sat in my car for about 15 minutes on the pad before being helped. Everyone looked extremely frazzled. Tom Caruso runs circles around everyone. Jasmine Yarwood has to get in the habit of NOT calling peo being helped. Everyone looked extremely frazzled. Tom Caruso runs circles around everyone. Jasmine Yarwood has to get in the habit of NOT calling people "Babe/Love" as a professional, it's not acceptable. More

The service department does a great job of getting you in and out in an efficient fashion and out in an efficient fashion More

Courteous and knowledgeable. It’s good to see not just the ones who are managers are courteous but everyone. It’s good to see not just the ones who are managers are courteous but everyone. More

Jasmine was very friendly and courteous, the dealership was very quick and thorough doing the service on my vehicle! was very quick and thorough doing the service on my vehicle! More

No communication, till I escalated and then just text. Very frustrating. But I was contacted twice from someone who wanted to have my windshield replaced after the inspection. Very frustrating. But I was contacted twice from someone who wanted to have my windshield replaced after the inspection. More

As soon as I arrived, I was greeted they took the keys showed me the waiting room and then 30 minutes later they’re coming to get me and told me I was finished. Highly recommend showed me the waiting room and then 30 minutes later they’re coming to get me and told me I was finished. Highly recommend More