Hyundai of Wesley Chapel - Service Center

The Service Department is well run with very qualified Service Managers & Service Technicians. My only complaint is the wait time for a vehicle to be serviced or repaired. I went in for a simple oil chang Service Managers & Service Technicians. My only complaint is the wait time for a vehicle to be serviced or repaired. I went in for a simple oil change & tire rotation. It took 3 hours, which is just too long to wait. More

When I got to the service department only one person was at the counter and I was asked to wait. After about 5 minutes or so Anthony was the one that checked me in. The appointment I made for oil change did at the counter and I was asked to wait. After about 5 minutes or so Anthony was the one that checked me in. The appointment I made for oil change didn’t include tire rotation which I was told would make the process longer but no timeframe given. Also that he checked and I had two more complimentary oil changes left so I would only had to pay for the tire rotation. I was given a text to inquire about the process. After waiting more than two hours and texting with no response I got up and went to the counter. Again only one person behind the counter. I asked if he could check and told me rudely to wait because he is not my rep. When I asked where was Anthony he said lunch and didn’t know what time he would be back. Finally checked and my car had been done for awhile - he proceeded to charge me for everything including oil change. I mentioned it was complimentary and he didn’t believe me and rudely asked me to tell him why. He basically didn’t want to check the system to show it was complimentary and Anthony didn’t notate anything before leaving for lunch. With attitude he charged me and I left. Never heard from Anthony. More

Great service and about 1 hour in length. Car is ready for another 3 months Car is ready for another 3 months More

The service tech was very knowledgeable and explained the process to me. I was only in the dealership for Approximately 30-35 minute. Once the service was completed the tech once again explained the follow u process to me. I was only in the dealership for Approximately 30-35 minute. Once the service was completed the tech once again explained the follow up for my vehicle More

Prompt courteous service easy to schedule appointment and vehicle was done on time and received updates vehicle was done on time and received updates More

Everyone was friendly and efficient. Clean and comfortable waiting area. Quick and easy check in. Clean and comfortable waiting area. Quick and easy check in. More

Very attentive to our needs. Frequent follow up in person or by text to see if we had questions or needed anything. Frequent follow up in person or by text to see if we had questions or needed anything. More

I appreciated Anthony because he suggested what services to choose but never tried to strong arm or trick me into choosing anything. Many dealerships aren’t like that, especially when dealing with women cus to choose but never tried to strong arm or trick me into choosing anything. Many dealerships aren’t like that, especially when dealing with women customers. More

Appointment was on time. Wait was not long at all. Work was complete car was returned clean. Wait was not long at all. Work was complete car was returned clean. More

I rated Mark Salerno a three stars because I don't know who that is. who that is. More