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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,527 Reviews
Call Service Center (813) 279-7400

1,527 Reviews of Hyundai of Wesley Chapel - Service Center

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October 19, 2023

Kristen Beswick was amazing, she helped make my experience for that recall on my Kona a pleasant one, she had a great personality and very efficient and kept me in the loop about the progress on th More

by elvissbalbuena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Beswick
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Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

October 19, 2023

You guys ate too expensive. Other hyundai dealers are cheaper in service. Will stop to come to you. More

by BSANDE0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

October 19, 2023

Brianna was a pleasant surprise. Customer service has been declining in so many areas, she was knowledgeable and efficient. You've got a good one! More

by DCORRALES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

October 19, 2023

Good service, friendly professional personnel and our service rep Kristen was exceptional. Had a problem with warranty but Kristen set us in the right direction. More

by MIKEURS2011
Recommend Dealer
Yes
Employees Worked With
Kristen Berwick 5*****
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Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

October 19, 2023

Jasmine was very very helpful and my engine got replaced and it runs great now so thankyou. More

by jules10ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

October 19, 2023

Everyone was polite and the amenities in the dealership were good enough for service duration. More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Beswick
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Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you, Brad! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 19, 2023

Lamar went above and beyond to ensure I was taken care of. Reach out to him for any future services More

by arceyamil15
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Rosecrants, Lamar Browne
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Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your 5 star reviews.

October 19, 2023

Probably the best experience for a service visit I have had at any dealer, to the point where I even asked if I could also bring my KIA there for service More

by markmcdowell1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel, Mark. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 19, 2023

Honest and thorough. Explained everything and detailed the cost. Better then other dealers I have worked with in the area. I highly recommend. More

by Telc742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

Oct 20, 2023 -

Telc742 responded

Mr. Gesmondi. Is well deserved. I'm not a survey or social media person but compared to your sister hyundai dealers that i have had experience with your company is well above the others. Thank you. Curley

October 18, 2023

Once I got an appointment I felt like I was in and out of there quickly. More

by PITBULLS352
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Report | Print
Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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