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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
918 Reviews
Call Service Center (813) 279-7400

918 Reviews of Hyundai of Wesley Chapel - Service Center

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August 21, 2024

I called and left an email request for service with no response. I needed to get my daughter’s oil changed before she left for college but was unable. Very disappointing. More

by JENNYPARRY
Recommend Dealer
No
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

August 20, 2024

Great customer service and helpful and followed thru on time as planned , very professional and More

by ddurling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sarita and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

August 17, 2024

They are great. I did not have to wait too long for my car. I was happy with the work they did to my car More

by SPBARBA0562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Reinsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

August 16, 2024

Everything was taken care of as promised from the moment I arrived until I departed. More

by TPACELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

August 15, 2024

Jasmine was very helpful and kept me updated on the status of my vehicle. She has a very pleasant demeanor and willingness to help. More

by ttrotmanshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words for Jasmine, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

August 15, 2024

Wesley Chapel Hyundai was very professional and attentive service. The service was quick and efficient. More

by Ashley Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin Arita
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Aug 16, 2024 -

Hyundai of Wesley Chapel responded

Ashley, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mark, Marvin, and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

August 15, 2024

Comfortable waiting area and great customer service. The lounge refreshments were also an added bonus. More

by schu11292000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Jasmine was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

August 15, 2024

Service writer provided Excellent service and instructions. He was courteous and responsive. Very pleased with the results. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Hyundai of Wesley Chapel responded

John, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

August 15, 2024

Service dept. doesn't do good with appointments. Make a appointment for a oil change and you still have to wait for 2 hours. Unsatisfactory. Overall, Not a fan o More

by DDEYARMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

August 14, 2024

Nicholas was very helpful. . it was nice that he was able to address several problems with one visit. The new facility is lovely. More

by DOUG-CRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Aug 14, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Doug, for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

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