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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,443 Reviews
Call Service Center (813) 279-7400

1,443 Reviews of Hyundai of Wesley Chapel - Service Center

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November 18, 2023

Hard to reach service online or by phone. No documentation recalls were done/repaired. Only “addressed.” Sold my Hyundai because couldn’t park in garage. Afraid my house would burn down. More

by CHARRISON21680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Browne
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November 17, 2023

I think they're great - was just a long wait while getting my oil changed More

by karendehaas
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
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Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the review of our service department! We look forward to sharing your compliments with them, Karen, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

November 17, 2023

My service advisor she great and cares about my car and time and made me as comfortable as possible More

by conditions44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena crespo six stars
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Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

November 17, 2023

From start to finish this was easy and fast. Selena was super sweet and all in all I am totally pleased with my day. Happy Thanksgiving Pam Marsh More

by greenidlady53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Battinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selena
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Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

November 16, 2023

Brianna was very helpful and knowledgeable about what I readly needed to complete service on my car. More

by WILSON5CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brianna and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

November 16, 2023

No works was done due the manufacture would not approve it. The Staff I dealt with was great. More

by Brian Hartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Swedberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Beswick
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Nov 16, 2023 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

November 16, 2023

They did not provide you complete facilities which are covered in service. Yesterday I went to get service first time. I Said I want oil change, they said ok however they should ask me do you need washing More

by Untoldmirza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Caruso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

November 16, 2023

Quick appointment availability, good communication, quick service. Will be using this dealer from now on for service More

by MDABERCROMBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

November 16, 2023

Great experience with Saleena. She was nice, courteous, and professional. Everything was explained to me, I had a great experience. Will definitely be coming back for service for More

by cynmar621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena
Report | Print
Nov 16, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

November 16, 2023

Prompt and courteous service, remodel of facility looks great. Always a comfortable and friendly atmosphere. More

by BUSYPEGGY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine 5 star
Report | Print
Nov 16, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

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