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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,540 Reviews

1,540 Reviews of Hyundai of Wesley Chapel - Service Center

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January 21, 2024

Attention to my comfort, comfortable waiting area, service manager kept me updated on status. Thanks More

by lindaluu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clive Wareham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Hyundai of Wesley Chapel responded

Linda, Thank you for taking the time to share your thoughts on working with Olive and our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

January 20, 2024

The waiting room was real nice and the bathroom was really clean. Look forward bring my car back next year More

by gdhartsell65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

January 20, 2024

Brianna was not my contact person. Jasmin was and she did a good job. But communication with the service dept was the worst I’ve ever encountered. No communication via phone or email More

by KMSUKI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy the mechanic -5 stars
Jan 22, 2024 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

January 20, 2024

Amy is the absolute best! ! She is very friendly and efficient - you usually see her running all over the place getting her customers taken care of. Thank you for taking care o More

by dcatanzaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amy met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

January 20, 2024

Amazing service from everyone but especially Saleena from the service dept. She has been great with communication. Everyone has been understanding and really hearing our concerns and needs. Though the vehicl More

by Mots
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saleena Crespo
Jan 21, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Saleena and the rest of our team and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

January 20, 2024

The People were very nice, the check in was very fast. We did not have to wait nothing.. You need to improve in service appointment. . More

by marcelodlr de la Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Sincerely, Jose Gesmondi Service Manager

January 19, 2024

Dropped my car in for a broken radio, was picked up by a friend and was told it was fixed and had to return the next day to then be told that they couldn’t fix the problem and have to order a new radio I ha More

by kathia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crouch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, Kathia, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

January 19, 2024

Arrived for service and was greeted by Anthony, asked a few questions and then explained everything that needed to be done! Thorough and pleasant! Showed me to the waiting area and offered me refreshments. More

by toco121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

January 19, 2024

Service has convenient hours. Staff is courteous and helpful. Kristen and Anthony Rodriguez took the time to keep me informed. More

by BOYZ126
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Beswick
Jan 19, 2024 -

Hyundai of Wesley Chapel responded

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2024

First time I've been there it's very nice from what I can see I'd definitely go back if I needed service More

by flm1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

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