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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
918 Reviews

918 Reviews of Hyundai of Wesley Chapel - Service Center

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August 31, 2024

The recalls that were repaired were done quickly and efficently. My Elantra idoled smoothly and with out any noise when I brought it in;however after the recalls were repaired my vehicle now makes noise More

by FLROCKIE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

August 30, 2024

Even though it is difficult to get through to make an appointment once you do, you know you are in good hands More

by rlbuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service - Marvin, terrific
Aug 30, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We apologize for any difficulty in making appointments and will take your feedback into account. We truly appreciate your business! Sincerely, Jose Gesmondi Service Manager

August 30, 2024

One of the coolest and calmest service writers I’ve ever worked with. He should train other people that need training he knows how to address the problems and keep it calm and cool. More

by ZAMBRANA0452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

August 30, 2024

Staff was very professional and kept me informed of the progress being made on my vehicle. More

by AHERNANDEZ1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t recall name
Aug 31, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

August 29, 2024

Still waiting for Carlos Corelli to call me back and set up appointment for car detailing. Not happy with handling by service department about trailer hitch installation. More

by RLUPO48564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie in sales. Five stars.
Aug 30, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that our team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

August 29, 2024

The staff was great. The waiting time was short. I will always be a customer More

by STYLESBYKAT69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wetherbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Anthony, Robert, and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

August 29, 2024

Jasmine was great to work with! I appreciate the professional service. Cost of tires was too high, but the rest of the service was great. More

by no
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Jasmine and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

August 28, 2024

Jasmine and Mark are exemplary employees. Very friendly and professional. The reason for my Loyalty! More

by JMKENNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

August 27, 2024

Nico was very friendly and helped me fix the problem I was having with my car. More

by MISSFLUORIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico helped me
Aug 27, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

August 27, 2024

Brought my sonata in for oil change and tire rotation and was charged 113 dollars and previously paid half that . Was told due to raise in cost of supplies. After being spoke to rudely my service advisor and More

by Airforcevet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose service manager
Aug 30, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

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