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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,442 Reviews

1,442 Reviews of Hyundai of Wesley Chapel - Service Center

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January 01, 2024

We were well pleased with the service and it didn’t take too long! Nice waiting room and snacks while we waited too! Thanks for caring! Happy New Year!!! More

by JRNETTNIN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

December 21, 2023

Service was great and work was done in a clean and manerly fashion. Would bring vehicle back for service again. More

by AL_RAM1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bank Sangsawang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clive Wareham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Paddyfoot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Van
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Battinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telon Gumbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Royal
Dec 22, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

December 20, 2023

I am very happy with the overall service I received from the dealership and staff. I was very pleased that they provided me a car for most of the time my vehicle was in the shop. The staff was courteous and More

by itzier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Hyundai of Wesley Chapel responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

December 18, 2023

AJ is great! He listens to the customer need, and answers all my questions. Thank you AJ! More

by STERLING PRUDHOMME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Hyundai of Wesley Chapel responded

Sterling, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that AJ met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

December 17, 2023

The service advisors are fine, but this is my second time at this dealership for service (oil change and tire rotation) and the second time I’ve had to wait over 2 hours. That is unacceptable for a simple oi More

by kristenr1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristen, Joel
Dec 18, 2023 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

December 17, 2023

They waste all your time! They seem understaffed and need to get it together So many reacalls on my vehicle including the xxxx engine They offer all these warranties on your v More

by kristenwal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur "AJ" Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Swedberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Browne
Dec 18, 2023 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kristen, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

December 16, 2023

After a confusing start and being sent home due to lack of communication within the service department we received our Tuscon back hopefully fixed for the final time at a Hyundai dealership. During 4 years More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena Crespo
Dec 17, 2023 -

Hyundai of Wesley Chapel responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

December 14, 2023

Very good service. They changed my oil in the amount of time I told them to. More

by mm.65672015
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

December 13, 2023

I got the appointment quickly and got it fixed on time. The place is very clean and they offer some snacks for customers which is nice of you have to wait little longer. More

by IRENETUGAOBROWN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business, Irene, and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

December 12, 2023

Everyone in the service center was very nice and the waiting area clean and comfortable. My service advisor was extremely helpful in getting my vehicle serviced. More

by bdurham06607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Chaplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen
Dec 12, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Kristen and Alexander, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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