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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,559 Reviews

1,559 Reviews of Hyundai of Wesley Chapel - Service Center

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February 06, 2024

I left my car for 6 hours for an oil change and tire rotation at dealership. Never heard anything, I was about an hour away to pick up. Called sent to Anthony's voicemail and left a message I was on my More

by RCOURSON
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

February 06, 2024

He was very good letting me know the status of my Tucson. A part had to be ordered and he texted me to let me know it was in. The repair was done in a timely manner. Very happy with Anthony and Hyundai of WC More

by Rgar18
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that Anthony and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

February 06, 2024

The staff was great, but I feel that the sales pitch they were given could have been clearer. Before making the purchase, I was told "free oil and filter changes for 3 years". However, when I called about t More

by Jim Fox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback, Jim. We're sorry to hear that you weren't fully satisfied with your recent experience and we'd like to learn more. Please don't hesitate to reach out to us directly if you would be willing to discuss this issue in more detail. We appreciate your business and would like to see if there is anything we can do to turn this around for you. Sincerely, Jose Gesmondi Service Manager

February 06, 2024

Anthony & his service team were great. Very friendly and very professional. Thank You Waiting room was nice and comfortable too. Tks More

by WEISSHAUPT4444
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Anthony and the team provided you with excellent customer service! Sincerely, Jose Gesmondi Service Manager

February 06, 2024

Great dealership great atmosphere Very polite associates clean place Will recommend other people to go to the dealership More

by Latinbeast77
Recommend Dealer
Yes
Employees Worked With
Joel Rivera, Joel Rivera
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

February 06, 2024

You let me know what was going on every step of the way. I like the system where you pick the services that you want. More

by Phddrew06
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

February 06, 2024

I didn't have an appointment but there was a safety concern with my car and they took me in. AJ was incredibly kind, calm, and communicative. It was a pleasure to work with him More

by Mikehamos
Recommend Dealer
Yes
Employees Worked With
AJ
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Mike! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

February 05, 2024

I went in for service and Anthony Rodriguez helped me during my appointment and he was great. I would rate him a 5. More

by DCORTES12300
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Feb 05, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

February 04, 2024

Jasmine and her team were A+. The communication and overall experience was exceptional Would highly recommend and continue my service with them More

by MICHAEL_NOAH33
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Feb 05, 2024 -

Hyundai of Wesley Chapel responded

Michael, Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Jasmine was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

February 04, 2024

I had a nice experience with the service. ....very professional 100 percent satisfied I will recommend More

by GRANDPHA66
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Anthony and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

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