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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,542 Reviews

1,542 Reviews of Hyundai of Wesley Chapel - Service Center

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May 02, 2025

It was good. However, the inside of my door and step ledge was dirty and scuffed when vehicle was returned to me. My car was clean when I brought it in. More

by TAMV131
Recommend Dealer
Yes
Employees Worked With
Nico
May 02, 2025 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind contacting us so we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

May 01, 2025

I thought my service took longer than it should have considering I had an appointment and it was only a wheel alignment More

by MSHAFFER3
Recommend Dealer
Yes
Employees Worked With
AJ
May 02, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

May 01, 2025

Noah did an amazing job! He was patient and kind! Despite being new; I enjoyed having him as a sales man! More

by GLADYS0052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

May 01, 2025

I would not go to this dealership again for ANYTHING! !! They are completely unreliable, unorganized and rude. They lied about the mileage on my car when I bought it. It had 6000 more miles than they s More

by angelaewilliamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Yee - 0 stars.
May 05, 2025 -

Hyundai of Wesley Chapel responded

Angelae, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

May 01, 2025

Excellent experience, I would recommend to my friends. Great Job....the 15 word requirement of this survey gets 1 star. More

by GOUGHNEOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

May 01, 2025

It was done in a timely manner, professional and I did not feel like he was trying to 'upsell', it felt like he was helping me and making sure I was ok with the recommendation. I like going to this locati More

by ESLIRONDAN
Recommend Dealer
Yes
Employees Worked With
AJ
May 01, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

April 29, 2025

Everyone is exceptionally polite, helpful and they go out of their way to assist your customers! More

by cherylhearn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

April 29, 2025

Over the top service. Got me right in and took care of my tire!! Respectful and knowledgeable More

by ALKOSBUCKEYE
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 29, 2025 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

April 29, 2025

Worst dealership service experience EVER. I would never recommend Hyundai of Wesley Chapel. They do not care about you or your vehicle. More

by ANGELIQUE.MEVORAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarita Alzate
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Apr 30, 2025 -

Hyundai of Wesley Chapel responded

Angelique, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

April 29, 2025

I was provided a loaner while a warranty repair was completed. Took over 2 months but I appreciate the loaner. The only reason I didn’t give a full 5 stars is because I was not told what to expect with More

by Tonya_V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 30, 2025 -

Hyundai of Wesley Chapel responded

Tonya, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

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