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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,436 Reviews

1,436 Reviews of Hyundai of Wesley Chapel - Service Center

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February 25, 2024

Good experience. Car issue addressed. Friendly service offered by Jasmine. I think I would bring it back for service there More

by DF
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 25, 2024

My dealing was with service department and its staff: Clean area with Nice place, comfortable waiting room, polite very helpful staff Professional work pleasant experience altogether. Justin Worrell took More

by msaadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2024 -

msaadi responded

Justin Worrell took care of my Tucson for the 65500 miles service. He is a courteous man who received my car and explained what needed to be done, gave me an estimate of the cost and time needed to do the job. He kept me informed and was very helpful. (Mark Salerno is the manager I guess). I was very satisfied with Justin. He definitely deserves 5 ***** . Thank you Justin and keep up the good work.

Feb 25, 2024 -

msaadi responded

Justin Worrell took care of my Tucson for the 65500 miles service. He is a courteous man who received my car and explained what needed to be done, gave me an estimate of the cost and time needed to do the job. He kept me informed and was very helpful. (Mark Salerno is the manager I guess). I was very satisfied with Justin. He definitely deserves 5 ***** . Thank you Justin and keep up the good work.

Feb 25, 2024 -

msaadi responded

Excellent work Justin Worrell

Feb 25, 2024 -

msaadi responded

Excellent work Justin

Feb 26, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to hear Justin provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 23, 2024

Special thanks to Devin Lack for the extra time and support he gave me after I purchased my Tucson. He walked me through navigating the car display screen and syncing it with my iPhone. He was very p More

by Yaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Lack
Feb 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for Devin and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

February 23, 2024

The people working Tuesday evening, when I dropped off my Sonata were friendly and efficient. The next day Anthony got my car in quickly & found that the problem was easily fixed and covered by an extended w More

by BILLD99
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Feb 25, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that Anthony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

February 23, 2024

Very happy Every one there was very helpful. They would explain what was going on and keep you informed as to how long things would take More

by SEMSP
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Feb 23, 2024 -

Hyundai of Wesley Chapel responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 23, 2024

Was able to make appointment quickly. Honored competitor's coupon for service. Courteous service. Service was done in timely manner. More

by jthunder1
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Feb 23, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

February 22, 2024

Met promptly upon arrival. Waited on car while work was done. Waiting area is comfortable. Work was completed quickly and to expectations. More

by MLMCCLENNY
Recommend Dealer
Yes
Employees Worked With
AJ
Feb 23, 2024 -

Hyundai of Wesley Chapel responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

February 21, 2024

Professional, friendly, quick The only drawback was not knowing beforehand that I needed to request a car wash with the service. I thought it was just automatically done. My fault, not Jasmine's. She was w More

by Jslimani100
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 22, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to hear Jasmine provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 18, 2024

Incredible service. Far above and beyond Charlie was a fantastic partner in my purchase and it was my best experience at any dealership More

by dkrapohl0223
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Feb 19, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. Charlie, Mark, and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 17, 2024

They were incommunocado for two days after my scheduled appointment . The first day they claimed the phones weren’t working. The second day they claimed the internet was down. They claimed I needed $5,500 More

by KMSUKI
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

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