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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,338 Reviews

1,338 Reviews of Hyundai of Wesley Chapel - Service Center

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March 25, 2025

AJ has gone out of his way to help me with the problems with my car and I really appreciate his effort. More

by TIASADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Service department was able to get me in that afternoon without an appointment which kept me from having flat tires More

by Jedymaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Marvin was awesome as usual. I had no problem getting my car serviced when needed. Since I'm working all day, they provided me with a ride back to work. More

by LHOLLEY1920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Arita
March 25, 2025

Easy check in for service nice waiting area good communication with customers I wish it was closer to my home! More

by CHERYL.SESSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Reinsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

Everything was great! Overall experience met my expectations. The service quality from Pedro and time to completion exceeded what I expected. Thank you. More

by DCORTES12300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
March 23, 2025

Very attentive wanted to address the root of the problem as soon as possible. Had a coolant issues More

by TroyP20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

March 23, 2025

Very honest and good service. Justin was excellent he is always willing to help. Good team work at the dealership. More

by VENOMJ
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

March 23, 2025

I had decided to wait at the dealership during my long service appointment, the usual oil change and recall service. Pedro Rico checked on me a few times while I waited for my car to be done. If there was More

by WOLANINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rico
Mar 24, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

March 23, 2025

Nico and AJ are always easy to work with and get you in and out quickly. More

by KVADERO2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico
Mar 24, 2025 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

March 23, 2025

Try a little honesty it goes a long way. .A 400.00 estimate for a tire that the dealer claimed was a side wall puncture turns out to be a simple plug repaired by my local tire shop was only 3 More

by dudahman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the service writers name
Mar 24, 2025 -

Hyundai of Wesley Chapel responded

Dear valued customer, Please call me to discuss this at your convenience. We, as a franchised dealership are held to a very high standard especially when it relates to safety for our customer. It is not recommended by the tire manufacturer or the vehicle manufacturer to plug tires. The possibility of that type of repair failing and causing a blow-out is too high. Instead, we use a patch that is a permanent repair if its properly done. The sidewall including the "flex" area near the sidewall will not permanently hold a patch. That's why your local tire shop used a plug. I'm sorry we could only offer the tire replacement solution under these circumstances but again, Safety first is our firm commitment. Thank you, Tom Swedberg Fixed Operations Director Hyundai of Wesley Chapel

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