Hyundai of Wesley Chapel

My service appointment was great. The lounge area was comfortable and my vehicle was finished exactly when they said it would be. The lounge area was comfortable and my vehicle was finished exactly when they said it would be. More

Always helpful and gets me in as needed. Professional and fast. Much appreciated. Love WC Hyundai. Professional and fast. Much appreciated. Love WC Hyundai. More

Hands down the best car service I have ever received. .. Everyone was very professional they called an Uber for me to go home during my oil change and one to pick me back up. The oil change was a lot more .. Everyone was very professional they called an Uber for me to go home during my oil change and one to pick me back up. The oil change was a lot more expensive than my previous dealership which is Jenkins Nissan at $10 per oil change however it was so much easier and closer to home everyone was speedy kind and professional. More

Always very prompt and efficient service. Everything is explained in detail and I am always kept informed of what's going on with my car while it is being serviced. Jasmine made herself avail Everything is explained in detail and I am always kept informed of what's going on with my car while it is being serviced. Jasmine made herself available in the event I had any questions or if I needed anything. So, I felt as though I was in good hands, start to finish. As for the waiting area itself. I found it to be very clean and comfortable. The only thing I would like to see changed is the implementation of work areas where you could bring a laptop and plug yourself in. Plugging in just in case your service is going to take a while. Also, perhaps some better refreshments. They have crackers, fruit snacks, coffee, and water. Maybe have a few snack and beverage vending machines? More

Very frustrating experience. It appears to be a lack of help and department structure, or poor management and processes. There are technical tools to communicate with customers b It appears to be a lack of help and department structure, or poor management and processes. There are technical tools to communicate with customers but if no one responds all it does is create more work for the tech. I couldn’t get any information on what time my vehicle would be done so I could arrange pick up. No one answers the phone or text messages through your system. The service department appears very unorganized. The service techs seem frustrated trying to do the best thing. My appointment was at 7:00a with no communication and I was one of the last to pick my car up at end of day. More

Everyone at the dealership was so nice and helpful. They understood what I wanted and helped me get there. They understood what I wanted and helped me get there. More

Very knowledgeable and very to work with the Santa Fe hybrid is an awesome vechile for our needs hybrid is an awesome vechile for our needs More

The people are friendly. But we have taken in our vehicle several times for the same issue and still no resolve. They also didn’t refill the wiper fluid. It’s the little thin But we have taken in our vehicle several times for the same issue and still no resolve. They also didn’t refill the wiper fluid. It’s the little things. More

Olivier assisted us in the purchase of our 2024 Hyundai Tucson. He was very helpful and informative as we considered the purchase on 11/24/24. The reason for 4 stars for the dealership instead of 5 is be Tucson. He was very helpful and informative as we considered the purchase on 11/24/24. The reason for 4 stars for the dealership instead of 5 is because of the length of time it takes to complete any transaction. It took about 4 hours to complete the sale and about 2 and 1/2 of that was following our decision to purchase. It is not only on vehicle purchases that it takes too long, but also on routine services such as an oil change. It took two hours to complete a scheduled oil change on our 2023 Santa Fe on 01/06/25, which led to a breakdown on the entrance ramp to I75 from Bruce B Downs Blvd when my wife was on her way to work on Wednesday, 2 days later. Apparently, a seal was broken when changing the oil filter which led to the loss of all of the oil. The car had to be towed to Hyundai and repaired. The Hyundai vehicles are very good and reliable overall. I have purchased a number of vehicles from this dealership and would recommend it overall, but would like to see improvement in the time required to complete repairs, particularly in the routine maintenance. More

Awesome job taking care of me 30 mins before closing time to fix my tire to fix my tire More