Hyundai of Wesley Chapel

Malachi was awesome! Very helpful, friendly and answered all my questions. Met Nicole briefly but she was friendly and attentive and made sure I was connected to the righ Very helpful, friendly and answered all my questions. Met Nicole briefly but she was friendly and attentive and made sure I was connected to the right person. Overall, my experience was great! Got the car color I wanted and they went out of their way to get it for me! More

Jasmine the best person I have dealt with @ this dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. More

If I could give 0 stars I would. I don't know who Mark Salerno is. Never met him or spoke to him and not sure why he is indicated on this survey. I worked with some named Marvin and I don't know who Mark Salerno is. Never met him or spoke to him and not sure why he is indicated on this survey. I worked with some named Marvin and the Manager Jose. This was by far the worst experience I've had at any dealership service department. The communication was seriously lacking. The expectations were not set. I needed a rental car since it was going to take longer than a week to fix my car. Again, this info was not communicated with me. Went into the dealership to pick up a rental after the hassle of trying to get in touch with someone for DAYS . Was told by Tom I could go to pick up a rental at 7am. When I arrived I was informed by the manager, Jose, the employee who completes the rental paperwork would not be in until 8am. Another lack of communication. The team does not know who to communicate, does not know what is going on with their customers. Horrible experience. I was left wondering if everyone who works there is high or if they just need a better computer system to take notes and record details about their customers and their vehicles. More

The dealership sold me a car with a bad alternator. Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and d Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and discovered the bad alternator. I had to pay $1200 to get it fixed. This is on top of the $13,000 cash that I paid for the car. On top of that! The recommended psi for the tires on my 2016 Altima is 33psi. They had 40 psi in the tires More

Thank you for the excellent customer service and feedback on upcoming needs to keep an eye on my vehicle. on upcoming needs to keep an eye on my vehicle. More

Just had service and everything went great. Used to have a lot of issues with service at this dealership but it appears to have improved. Used to have a lot of issues with service at this dealership but it appears to have improved. More

I’ve been this dealership twice for included oil changes and tire rotations for the first 3 years. 1st visit. Alleged that all maintenance checks were done, but air pressure in all tires was between 28 and tire rotations for the first 3 years. 1st visit. Alleged that all maintenance checks were done, but air pressure in all tires was between 28 and 30. They never checked it. 2nd visit. Worse. I have a receipt saying they did tire rotation but that wasn’t done. Front right tire rim is marked and was still on front right tire. So. This is just what I know. How do I know they even changed my oil or checked fluids? I don’t. They have an integrity problem. More

This was an excellent service i appreciate the care taken with my vehicle nice work aj with my vehicle nice work aj More

I always have a great experience at Hyundai of Wesley Chapel. Jose & AJ are outstanding and are always making sure I'm taken care of. Thank you. Chapel. Jose & AJ are outstanding and are always making sure I'm taken care of. Thank you. More

David Watkins was professional, knowledgeable, and courteous! He definitely understands customer service! His concern for making me happy with my purchase was amazing! His willingness to answer questi courteous! He definitely understands customer service! His concern for making me happy with my purchase was amazing! His willingness to answer questions even when I went to other dealers like Nissan and Kia really made me feel like he was in my corner! I went to Wesley Chapel four times to see him, look at cars and ask questions and each time he had the patience to deal with me and answer every question! It didn’t matter how many times I had gone to the store prior, and told him “I’m not buying a car yet, I’m just looking today” he was still gracious and listened. He didn’t care that he had to answer my questions more than once because I didn’t understand some things. I’ve been in management and financing for the last 50 years and believe me, David is genuine and helpful and is a true asset to Hyundai! After I finally settled on a Tucson, I had the pleasure of working with Brad in the finance department. Again, fantastic customer service. He listened and explained things more than once. I’ve never felt so comfortable in a financing office! Overall, It was an amazing car buying experience and I love my Hyundai! More