Hyundai of Wesley Chapel

Greeted and warm welcome, went over what would be done, very nice showroom, snacks could be a better mix than Oreos and gummies, maybe granola bars and Garrdeto mix. Pleasant experience, I did note that my very nice showroom, snacks could be a better mix than Oreos and gummies, maybe granola bars and Garrdeto mix. Pleasant experience, I did note that my name was wrong on my profile and it doesn’t seem to be corrected yet because the survey was addressed to the wrong name More

My sales rep David and his manager Matthew were extremely thorough and did everything I needed to be comfortable purchasing a new car. thorough and did everything I needed to be comfortable purchasing a new car. More

Awesome customer service (Seleena) and workmanship. My car runs better after the tune up. Will need more maintenance work done and will go back. My car runs better after the tune up. Will need more maintenance work done and will go back. More

45000 mile checkup and the team did a great job. Y’all keep my vehicle humming like a top, thanks. Y’all keep my vehicle humming like a top, thanks. More

Fast and quick service, taken good care of my car, staff are very nice and helpfulll are very nice and helpfulll More

Nicholas was helpful and informative. He took the time to explain my options when it can to choosing tires. He took the time to explain my options when it can to choosing tires. More

I have no idea who Justin Worell is - I was helped by Leonard and Caleb. They were both great and got me what I needed. However, due to the business of the store and the shortage of staff on-site (some h Leonard and Caleb. They were both great and got me what I needed. However, due to the business of the store and the shortage of staff on-site (some had to call out), the process felt very rushed and several technological issues came up that stalled the sale. After leaving the dealership, I found out that they were supposed to reset the Bluelink account so the previous owner wasn’t on there, and they hadn’t. I also did not get to leave with the Bill of Sale, or any of the documents I signed. It took them well over a week (and after I called multiple times asking for it) before they finally emailed the Bill of Sale. Further, my car was not properly examined before I purchased it. I had to bring it back the next day after the steering wheel kept vibrating while driving on the highway. Parts & Service inspected the vehicle a second time, thinking this was the pre-sale inspection, and found the car needed new tires, new wiper blades, and some filter changes. Why were these issues not caught during the first inspection, when I purchased the car the day prior? I understand that the Wesley Chapel location is a larger store, and therefore get more customers, but having issues overlooked and being forced to wait for my Bill of Sale makes me feel undervalued as a paying customer. I will unfortunately not be looking to purchase any future cars from this Hyundai location. More

El servicio excelente, Pablo quien nos atendió fue muy profesional y siempre mostró su deseo de ayudarnos a conseguir el carro que necesitábamos. profesional y siempre mostró su deseo de ayudarnos a conseguir el carro que necesitábamos. More

Excellent customer service. Everything was done in a timely manner. I was very happy and how quickly the servicing was done. Everything was done in a timely manner. I was very happy and how quickly the servicing was done. More

They took me in early to accommodate my schedule and were epitome of customer service. epitome of customer service. More