Hyundai of Wesley Chapel

Good service but gotta work on maintenance service crew got my car scratched and whem i ask it was no ones fault got my car scratched and whem i ask it was no ones fault More

This dealership is very well maintained and my car was fixed on time as promised. fixed on time as promised. More

Very expensive, my quote online was double the price when I picked it up., can’t afford to go there. I picked it up., can’t afford to go there. More

The service manager never sent any updates about the vehicle. The car was there for 7 hours. When we called to check on it, it took 4 phone calls to find out the service manager had left for the day. It vehicle. The car was there for 7 hours. When we called to check on it, it took 4 phone calls to find out the service manager had left for the day. It took yet another call to find out the car was ready. In fact, it was ready at 2:30 PM, according to the receipt. We did not find out until 6:30 PM. More

There was miscommunication about who was the service provider for my vehicle, leading to me having to ask about my vehicle 3 hours after arriving for my appointment and confusion between the providers. provider for my vehicle, leading to me having to ask about my vehicle 3 hours after arriving for my appointment and confusion between the providers. They were nice and respectful, however it was frustrating there was so much confusion. They said they checked everything and two days after I had my engine lights come up, which was worrisome. Today, my car wouldn’t start. My battery was dead and I had to call my insurance for roadside assistance. When I called the Hyundai of Wesley chapel dealership, they said checking the battery is not part of the usual inspection. However, the forms I have after visiting say my battery was checked and all good. I was looking at purchasing another vehicle, a Santa Fe but this experience has really frustrated me to even want to bring my car back to get checked out. I’m wondering what else might have been overlooked? More

They were supposed to have a rental car available but didn’t. However the service manager got us connected to Enterprise so we could get a car. We were able to make our oncology appointment. I reached ou didn’t. However the service manager got us connected to Enterprise so we could get a car. We were able to make our oncology appointment. I reached out to them three times before our appointment to avoid this problem. Thanks to the service manager it worked out okay. our service technician was Pedro, he was very helpful. More

Justin is always a pleasure to work with! His customer service is top notch and I know we can always trust him with our vehicles! We will always come back to see Justin in service! His customer service is top notch and I know we can always trust him with our vehicles! We will always come back to see Justin in service! More

they were quick to help me and get me back into my car! Jasmine was especially helpful. Jasmine was especially helpful. More

Saleena was very pleasant and informative. She kept me up to date on everything being looked into and my final approval of any work to be completed She kept me up to date on everything being looked into and my final approval of any work to be completed More

Friendly,knowledgeable about products,prompt,service,clean show room, kept informed while service being performed. products,prompt,service,clean show room, kept informed while service being performed. More