Hyundai of Wesley Chapel

My wife and I both in our mid-seventies are leaving Hyundai of Wesley Chapel feeling very CONFUSED AT WHAT JUST OCCURED. I talked with the sales manager, Fabio on the phone to receive a quote for trad Hyundai of Wesley Chapel feeling very CONFUSED AT WHAT JUST OCCURED. I talked with the sales manager, Fabio on the phone to receive a quote for trading in my 2023 Tuscon sel for a leased 2025 Hyundai Tucson sel. Fabio quoted me a monthly lease amount that was more than we wanted to spend. So, I told him the payment I was looking for and we couldn't come to an agreement. I thanked him and hung up. Within 15 minutes another sales manager called and explained they wanted me to lease a Tuscon. Quoted a monthly payment close to what I wanted to pay as long as I put some money up front. Agreed on Deal. The following day went to dealership. After choosing the car, we sat with David, their salesman, (Fabio was running late) and chose the car and signed all the preliminary paperwork. Told that the financial specialist would be with us in a few minutes. While we were waiting, David asked me to add a 5-star rating for the dealership in Google, which I did. After 2 hours of waiting, Fabio came out with a piece of paper showing a different payment amount. He explained that when he quoted the original payment, he included sales tax. The price that the second manager quoted did not include sales tax. He showed us a piece of paper with pen in hand where I could sign and pay it now or within the loan. Made me feel very uncomfortable in the way he was presenting it. He also stated that the first payoff price pulled yesterday from Hyundai was less than the payoff price today. But he would cover that difference. We were exhausted and very easily could have signed the paper. But maybe we're getting old, but we still can form an educated opinion as to what just occurred. We got up and left after I stood and watched him void the documents we signed. More

From purchasing the car from Malachi macera and the service I've received when I had my oil change was remarkable. service I've received when I had my oil change was remarkable. More

He has Great customer service! !!!!!! I would recommend anybody to the car lot! Wonderful people! !!!!!! I would recommend anybody to the car lot! Wonderful people! More

Good and fast service. Good customer service. Brand new building. Good experience so far with Hyundai Good customer service. Brand new building. Good experience so far with Hyundai More

Very professional. This is my first car service in Florida and it was nice experience. This is my first car service in Florida and it was nice experience. More

Hyundai of Wesley Chapel provided excellent service for my 2024 Hyundai Tucson. The waiting area was clean and comfortable. The car was delivered to me in less time than they quoted. my 2024 Hyundai Tucson. The waiting area was clean and comfortable. The car was delivered to me in less time than they quoted. More

I greatly appreciate the time Caleb and Bradley and the rest of their team that took the time to help me navigate my delicate situation and were able to give me options that best fit my situation and my bu rest of their team that took the time to help me navigate my delicate situation and were able to give me options that best fit my situation and my budget. More

Tom in service who greeted me was excellent! My service advisor also very helpful. Got my issue addressed. My service advisor also very helpful. Got my issue addressed. More

The service area was great. The only bad thing about the dealership is that both men and women’s restrooms were out of order which was very inconvenient. my service manager was The only bad thing about the dealership is that both men and women’s restrooms were out of order which was very inconvenient. my service manager was terrific. He gave me an approximate price and time for my car to be ready and it was. I was very satisfied. More

Arrived on time for my appointment Anthony did great job of getting my vehicle in, serviced and was very attentive. of getting my vehicle in, serviced and was very attentive. More