Hyundai of Turnersville

Zero Stars! !!! Warning, do not trust them with your vehicle! I’ll stick to Firestone for now on. Brought my vehicle there for service in October and asked them t !!! Warning, do not trust them with your vehicle! I’ll stick to Firestone for now on. Brought my vehicle there for service in October and asked them to do an engine diagnostic as the engine light turned on intermittently. I paid over $400 for replacement of a knock sensor and the oil change. Less than 6 weeks later the engine seized with no warning (and no engine light illuminated) and all of the oil was seen on the ground underneath the vehicle at this time. From the moment the car arrived at the dealership it was a disaster. They told me it could take up to two weeks for them to even look at the car, then they took a day to “find” the car on their lot at which they called to have me call a tow truck come out and move it to the service area because it was dropped off on their sales lot and they claimed they had no way of moving a vehicle that does not start. When they did finally look at the car they said the rod bearing blew which was covered by the warranty. I was told the paperwork for the warranty was submitted and should be approved within the week. A week later when I called to follow up they realized they never sent the paperwork and were then going to submit it then. A week later I got a call stating that the warranty was declined because the car was misfiring. When I asked how the engine was diagnosed as misfiring when it was it was completely dead, they could not answer me and advised me to call Hyundai corporate. After several weeks and a call to the very condescending service manager, Charles, (who asked me if I would even know what it means if it were explained to me) it was found that the paperwork for the warranty was completed incorrectly and they finally fixed the vehicle 6 weeks later. However I still have not received a call back from Charles explaining what happened as promised or an apology. In addition, I was told that there is a warranty on the work they did for 1 year/ 12,000 miles but they declined to provide it to me in writing although law states warranties must be provided in writing. More

I had my days mixed up, but they were very nice and took me in for my service. thank you very much. me in for my service. thank you very much. More

They have the best staff and mechanics in the area. Have been bringing our Hyundai Sonatas there since purchasing and they keep our car running great. Have been bringing our Hyundai Sonatas there since purchasing and they keep our car running great. More