
Hyundai of Turnersville
Turnersville, NJ
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This breaks my heart to do since I have purchased 4 vehicles from them. In July of 2023 I was 76 years old and I know that it is the buyers responsibility but I truly trusted them and I am paying for b vehicles from them. In July of 2023 I was 76 years old and I know that it is the buyers responsibility but I truly trusted them and I am paying for being so vulnerable. My credit rating at the time was 821. I brought my beautiful Sonata in to be traded for a Tucson. I have been wanting to get a Tucson again for a few years now and I figure that it will probably be my last. They said that they did not have one presently so I looked at a Kona because I have a very bad back & which is an OK vehicle but not the Tucson. When they told me that they were having a difficult time to get it through, I said well ok maybe I should keep my Sonata and come back. The finance guy, who I would love to slap, was persistent in saying that this Kona had the same as the Sonata and I could always come back and get the Tucson when they come in. The really terrible thing that they did was to finance me through something called Cal Automotive. Horrible company and such a SHAM company. My credit rating did not warrant it. Cal has a 3rd party involved in a lease which I did not know until I went to Vineland Hyundai. Not only was this sale bad for me but it was over one hundred dollars more a month. I cannot get out of this lease and I am so, so hurt and angry. Please do not accept Cal, no matter what your credit rating is. I have been in touch with my salesman, Brian Wilkerson, who just keeps saying that they are working on it. More
Where should I begin? The amount of disrespect from John Romano the person I dealt with was unbelievable. From the moment I walked in at 0915 and mentioned I was going to The amount of disrespect from John Romano the person I dealt with was unbelievable. From the moment I walked in at 0915 and mentioned I was going to wait for the car he began with the smart mouth come backs. He said Sorry if you’re waiting you’re gonna wait till 2:30 in the afternoon.before I can even get to it and kind of smirked. I told him that when I made the appointment it was specifically done at 0915 because I needed the car back for school by at least 230 and the person on the phone said no problem. John said well they shouldn’t have done that because you’re not gonna be getting it anytime soon. once again, he was very uncaring. Later in the day when he called back to discuss the items I was driving and I was trying to do too many things so I asked him could he review what I mentioned to him because I couldn’t think of all the things that I had listed and he said we addressed all the issues that you gave us this morning to look at , I said, could you just let me know again if I mentioned the volume button? He once again replied, we addressed all the issues you gave us this morning, and refused to help me out when it came to remembering the smaller items that I mentioned. Just very disrespectful and had the attitude that I needed him more than he needed me. You can tell that he didn’t own the business because he couldn’t care less if he lost customers , not the kind of guy that you would want on the front line. Some of the absolute worst customer service I’ve ever seen. I’ve already put into maps and found the next closest Hyundai dealer. I won’t be going back to turnersville ever again More
Honestly i waited too months to take my car in for The first maintenance since I I bought it Brand new. Then They had wrote my VIN # Wrong in the lady In the service department was trying to tell me there first maintenance since I I bought it Brand new. Then They had wrote my VIN # Wrong in the lady In the service department was trying to tell me there was a hundred dollar charge.... Then I waited two hours for them to do an oil change and rotate my tires.. Then to find out there's a recall on my car but they don't have the software to update it so apparently I have to wait six weeks for that. Hyundai of turnersville is horrible, In the future I will Drive an hour away to egg harbor where I bought my car. Lady in the service dept, should not be working with public. More
I purchased a Hyundai Tucson Hybrid last summer. I took it in for its first service. It took 2 months to get a Saturday appointment, which was worth the wait. They took my car while I waited. It I took it in for its first service. It took 2 months to get a Saturday appointment, which was worth the wait. They took my car while I waited. It was ready in an hour. I am pleased and will continue to use them for my vehicle maintenance. More
Thai dealership was AMAZING! Dan and Mike worked VERY hard to get me into the exact car I wanted. It felt amazing to feel so appreciated. I was in and out very quickly and they w Dan and Mike worked VERY hard to get me into the exact car I wanted. It felt amazing to feel so appreciated. I was in and out very quickly and they were careful to take their time and make sure I had all my questions answered and that I understood exactly what was expected of me and what was including in the sale. This is my 4th car I’ve financed and it was by far the smoothest experience! I’d recommend them to anyone looking for a car new or used and I intend to return when it’s time for my next vehicle! 1000 out of 10! More
I had an excellent experience with Don Fisher, my salesperson, and the staff at Hyundai of Turnersville. Don was very knowledgeable about my vehicle, and answered every question I had. I bought a P salesperson, and the staff at Hyundai of Turnersville. Don was very knowledgeable about my vehicle, and answered every question I had. I bought a PHEV, which is a totally new kind of vehicle for me, so I had a lot to learn. After I bought the car, I came back the following day to pick it up, and again, Don went over every aspect of the car with me. I also love that I could do a test drive on a track instead of the actual highway. Steve Willis, in financing, also explained my warranty options clearly, and the many documents that I had to sign. Friends recommended this dealership to me, and I would recommend them myself to anyone. More