Hyundai of St Augustine - Service Center

What a joke First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing. But messing up I purchased my "certified" preowned 2010 hyundai genesis coupe with 27k from Charles in July 2013. I went in to specifically look at this vehicle. After searching the lot for 20 minutes to find out one of the employees was driving the vehicle as a demo we found it. It was filthy but Charles assured me it would be detailed. So we took it on a test drive and I fell in love with the car. After signing the papers and them detailing the car I went out to look at my brand new to me car. It was covered in tree sap. Charles basically told me I was on my own I purchased it. As a first time car buyer I didn't know any better. I'm pretty decent at detailing so I figured a clay bar would get the sap out. Long story short it didn't so I got a quote to get it taken care of what needed to be done wade wanted me to have their "detail professional" do it. So they wetsanded and buffed the hood and spoiler and they sanded through the paint. They had the people that paint the cars repaint it and it doesn't match. I contacted hyundai motor America about the issue and they had me get a quote. I spoke with David mayfield and he said he would have jack elision redo the car. Why would I send it back to the people that messed it up Since I purchased the car. It has been in for issues almost every month since purchase for the following issues Headlights and tail lights were leaking Transmission 5th gear grind ( it's grinding in 6th now) Pulls to the right while driving Drivers side rear window leaked. Steering wheel peeling (one time replacement I was told) it's peeling a month later.Sunroof leaking causing stained headliner. I was told it was the drains so they cleaned them but it still leaks Outside door handle stopped working. I haven't had a chance to bring the car back in for the sunroof, the steering wheel and the seat shaking There are several posts on the forum that hyundai motor America is supposed to be following. Buyers beware of used vehicles More

This is my Third car I have purchased from Paul Smathers at Hyundai of St Augustine. Paul is a Top Professional, caring, knowledgable Vehicle Consultant with one Goal in mind to make your experience Except at Hyundai of St Augustine. Paul is a Top Professional, caring, knowledgable Vehicle Consultant with one Goal in mind to make your experience Exceptional ! That friendly smile that greets you, Paul's caring attitude lets you know your in the Best Hands to be in for a Joyful, Excellent Adventure of finding, Exactly, What your looking for. I returned to pick up my Santa Fe Turbo, late after 7 pm on a cold rainy day, and there was Paul, waiting patiently to take the time, which by the way took 2 hours to go over all the wonderful new features, benefits of my new purchase. That's just like Paul, the customer is his only priority! My family and I will always be back, because we are treated like family at this dealership. The owner, Andrew's door is always open to sit and chat to see how you are personally and that I was being treated like a Queen and happy with my experience. Every one at this dealership takes Pride in what they do down to the Service Dept. Who are the best in their field. Thank you for this wonderful experience! Bravo Paul Smathers and Hyundai of St Augustine. Lynn Rothfuss More

This is a very friendly staff. They are always pleasant. The always do a good job on our vehicle and don't waste our time. The always do a good job on our vehicle and don't waste our time. More

We brought the car in for a 30,000 mile service and to replace a broken wiper blade. There was a discrepancy concerning changing the oil too early. Hyundai loaned me a wiper blade and ordered a new arm. replace a broken wiper blade. There was a discrepancy concerning changing the oil too early. Hyundai loaned me a wiper blade and ordered a new arm. When I brought the car in mid week the scheduled service was on time. They replaced the oil and filter and the wiper blade very quickly and washed and vacuumed the car. We could not be happier with the service both now and ever since we purchased our Sonata. We have not had comparable service anywhere else in all the years we have owned automobiles. More

Service work performed met all expectations. Quality, professionalism and timeliness of work performed met all requirements. Top notch service team overall. Friendly, fast and courteous. professionalism and timeliness of work performed met all requirements. Top notch service team overall. Friendly, fast and courteous. More

In a few hours my car was towed, serviced, tested, and washed. Danny called me back twice and the Hyundai road side service was flawless. I didn't enjoy breaking down but I could not have asked for a be washed. Danny called me back twice and the Hyundai road side service was flawless. I didn't enjoy breaking down but I could not have asked for a better response to my situation. Thank you! More