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Hyundai of Silsbee
Silsbee, TX
556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 556 reviews
December 19, 2020
Amazing Dealership. Excellent Staff!! Willing to go above and beyond for their customers!!! Came from out of state and they made the process of purchasing very easy!!! and beyond for their customers!!! Came from out of state and they made the process of purchasing very easy!!! More
by Trahan Family
Employees Worked With
Karen Baker
December 17, 2020
Best experience i have ever had buying a car!!Malik made everything painless. I told him what I wanted and he made it happen. All i had to do was walk in and sign!! everything painless. I told him what I wanted and he made it happen. All i had to do was walk in and sign!! More
by monsonrita48
Employees Worked With
Malik Muldrew
December 16, 2020
Everyone's always ready to help.Quick friendly service with a smile.Very well versed in selling cars. Brittany and Maleik and their mgr always willing to listen and make it happen . I will always shop wit with a smile.Very well versed in selling cars. Brittany and Maleik and their mgr always willing to listen and make it happen . I will always shop with Hyundai of Silsbee for all my auto needs More
by Tbazile0668
Employees Worked With
Keith Brown, Malik Muldrew, Brittany Bazile
November 22, 2020
This is my third vehicle to purchase from Hyundai of Silsbee and I couldn’t be happier. All the staff were super friendly and hopeful which made our time there a breeze. Silsbee and I couldn’t be happier. All the staff were super friendly and hopeful which made our time there a breeze. More
by Tank
Employees Worked With
Dale Early, Keith Brown, Nichelle Renfro, Bill Crozier, Brittany Bazile, Bryan Davis
October 12, 2020
This is my second Hyundai same dealer the salesperson was very kind informative I have bought many vehicles in my lifetime her attitude and speed with the buying process was exceptional thanks to Hyundai for very kind informative I have bought many vehicles in my lifetime her attitude and speed with the buying process was exceptional thanks to Hyundai for having the right employee’s More
by johnsondavidleon68
Employees Worked With
Karen’herrera, Keith Brown, Brittany Bazile, Bryan Davis
October 10, 2020
Was very pleased with Ethan, who gave me information without pressure. He was very knowledgeable in helping me with my new 2020 Hyundai SUV. Made the process very pleasant. without pressure. He was very knowledgeable in helping me with my new 2020 Hyundai SUV. Made the process very pleasant. More
by jdmjbeard
Employees Worked With
Ethan
September 24, 2020
Everyone was very helpful and a delight to work with. I highly recommend this dealership. Niesha was wonderful and went over everything. The owner was extremely nice. The finance officer was great. Everyth highly recommend this dealership. Niesha was wonderful and went over everything. The owner was extremely nice. The finance officer was great. Everything went really smooth. More
by gtlacey
Employees Worked With
Niesha Wilson, Dale Early, Nichelle Renfro
August 31, 2020
If I could give zero stars, I would. We drove 300 miles after negotiating a deal and they ended up adding $6K to the end cost. We had received an offer online on 08/26/2020 and then they evacuated for after negotiating a deal and they ended up adding $6K to the end cost. We had received an offer online on 08/26/2020 and then they evacuated for the hurricane, understandable. I was in contact with one of the salespeople during that time, but never received an update on when they would be opening. I called Sunday 08/30/2020 to find out that they had opened. We had the displeasure of speaking with Bryan Davis (Sales Manager) and working out a deal. The offer that we were given through their website said that it was good for 10 days. We were assured through text that it would be honored by the sales agent a couple of different times. 4 days later we called the dealership and Bryan told us that he could not honor the deal because that was the financing offer only. It clearly states on the website that it was the cash offer. So then he goes into how he could only allow us to finance so he would have the option of gap insurance and warranty. We were never told that this was necessary in order for the deal to be made. After asking for a walk out the door price several times we received one that was a little higher than we wanted to pay, but we were okay with it as we thought it was still a good deal. We made the 4.5-hour drive down with our toddler with excitement to pick it up. We test drove it, paid our down payment, agreed on the trade, and transferred our stuff into the new car. As we were signing the final documents, we noticed that the loan amount was about $4K more than what we were told. Apparently the gap insurance and the warranty were absolutely not optional and this was not disclosed. We were not given a price for this. We felt like they thought they could take advantage of us because we drove that far to get there. This was a blatant case of fraud and I hate that they lived up to the sleazy stereotype of used car salespersons. At the end of the day, I encourage you to not buy used from this dealer. They have soured my buying experience and how I view the Hyundai brand. More
by CSLICK
Employees Worked With
Bryan Davis, Malik Muldrew
