Hyundai of Silsbee

My Wife and I visited Hyundai of Silsbee on September 10, 2021 to look at vehicles. We found a 2022 Hyundai Palisade we liked, so we went forward with the purchase. We traded in my wife's 2014 Jeep Wrangler 2021 to look at vehicles. We found a 2022 Hyundai Palisade we liked, so we went forward with the purchase. We traded in my wife's 2014 Jeep Wrangler that day, and signed the paper work for the trade and the new vehicle. About almost a month goes by, so around October 05-08, I get an email from where we had my wife's previous vehicle financed through that they were going to add a 1400 insurance policy as the vehicle was no longer covered. I made a phone call to the Credit Union and found out that my trade had not been paid off. Almost a whole month had went by and the loan for the vehicle we traded in was still in our name. on Oct 15, the loan was 15 days over the due date. I called the dealership to find out what was going on, and I was told from one of the account ladies (Heidi) that her Manager (Iris Roubique) said "they were behind on payoffs , but it would get paid off." I took that for what it was worth, but let Heidi know I was not satisfied with her managers reasoning. I called the credit union back the next day and the loan department said that was an unexceptional response, and that they needed to send a pay check over night to the credit union. When I called the Dealership back, I was put on hold and forwarded to the Accounts Manager (Iris Roubique). As I was waiting on hold, I had pulled up to Sonic to order my son a drink. As the lady came on the loud speaker for me to order, the dealership account manager (Iris) also came on the line. I asked her politely to hang one moment ma'am and I placed her on mute for 5 seconds to order. When I unmuted her, I said I am sorry and she instantly began digging in to me how Rude it was to put her on hold. That I called her, she didnt call me looking for answers and just completely was disrespectful. She began explaining to me why the loan wasn't paid in a completely rude and unprofessional tone, and when I even began to raise my voice about the situation she hung up on me. I called back and reported this to the Sales manager (Bruce), and he assured me he would let the owner (Dale Early) know of the situation. I told him that I personally wanted to speak to Mr. Early about his employees behavior and lack of professional customer service etiquette. I still have not heard back from any one regarding her unprofessional handling of the situation. She wasn't the only employee that came off as being unprofessional. When I called back the second time and asked to speak to Mr. Bruce, the employee that answered the phone asked me why I needed to speak to him. Not oh let me check and see if he is available, his response was "WHY". If a zero was a rating for their Finance department, that is what they would get. I would specifically not recommend shopping this dealership just strictly on the way the financing department handles business. Not only how poorly they handled the transaction with my trade, but also on their unprofessionalism. More

Timely service with a very friendly staff. Will continue to use their service. Happy customer to use their service. Happy customer More

Fair pricing. Decent sales experience. Purchased a Santa Cruz that wasn't extremely over MSRP. Cruz that wasn't extremely over MSRP. More

Sales person was extremely professional, knowledgeable and went beyond expectations to enable us to purchase a vehicle at an affordable price. There was no pressure at anytime, only a sincere effort to ac and went beyond expectations to enable us to purchase a vehicle at an affordable price. There was no pressure at anytime, only a sincere effort to accommodate her customer. I will recommend this salesperson and Dealership to anyone interested in purchasing a vehicle. More

They did a great job for me and were very kind. I will let others know about you. let others know about you. More

Very professional and knowledgeable about the vehicle I had an appointment to test drive. Bought the 2022 Palisade calligraphy from them and very happy about the experience. had an appointment to test drive. Bought the 2022 Palisade calligraphy from them and very happy about the experience. More

I found a blazer at they location I am from denham springs Louisiana I was told that they would have my car parked and ready for me when I arrive I drove 4 hours to and was letting them know I was on springs Louisiana I was told that they would have my car parked and ready for me when I arrive I drove 4 hours to and was letting them know I was on the way and my gps will arrive at 1:09 I actually made it at 1:00 when I arrive no one even knew who I was what I came for and I told the rep I’m here for that blazer. I’m thinking they were was driving it to the front for me as the told me over the phone and to find out I drove 4 hours and they sold it right when I arrive. I will never do business with them ever again!!! I am pissed and wasted my gas this company needs better communication and commitment to their customers. More

I had a wonderful experience purchasing my new Palisade from Hyundai of Silsbee. Madison Eckles, our salesperson, was a pleasure to work with. Highly recommend! from Hyundai of Silsbee. Madison Eckles, our salesperson, was a pleasure to work with. Highly recommend! More

Very polite and fast service, good overall experience . Bought 2020 Sante Fe in December, good good price and very helpful employees during all encounters at dealership Bought 2020 Sante Fe in December, good good price and very helpful employees during all encounters at dealership More

The staff was great. However, the used car I wanted to look at was horrible; had not been cleaned/detailed. Additional charge of $2700 was in the cost and my husband was informed of it once he made it to look at was horrible; had not been cleaned/detailed. Additional charge of $2700 was in the cost and my husband was informed of it once he made it to the dealership to test drive. More