Hyundai of Silsbee

Great service. Sales associate was wonderful. No waiting to be assisted. Will recommend to my friends. Sales associate was wonderful. No waiting to be assisted. Will recommend to my friends. More

Worst experience I’ve ever had buying a car. It took the dealership 45 days to pay off my trade in which in turn ended up hitting my even though they assured me they would take care of it. This It took the dealership 45 days to pay off my trade in which in turn ended up hitting my even though they assured me they would take care of it. This was the worst service I’ve ever had. More

The sales Associate , Mr. Charlie B. Was extremely helpful and put me in a brand new 2022 Santa Cruz !! Charlie B. Was extremely helpful and put me in a brand new 2022 Santa Cruz !! More

Service is always easy when dealing with Angela. They always are friendly and they communicate any problems or concerns to me. Awesome team! Keep up the great work. They always are friendly and they communicate any problems or concerns to me. Awesome team! Keep up the great work. More

Great experience, would absolutely by another vehicle from them!! I bought the car over the phone they delivered it to my house I signed a few documents and was done. You can’t get any easier than that from them!! I bought the car over the phone they delivered it to my house I signed a few documents and was done. You can’t get any easier than that and zero frustration during the whole process. Shanda our sales rep was great to work with. More

Great experience. Jessica in sales and Fabian in finance were great. They made the car buying experience in this car shortage time very easy. Mr. Early also made this experience seamless and a joy. Will def were great. They made the car buying experience in this car shortage time very easy. Mr. Early also made this experience seamless and a joy. Will definitely purchase from them again. More

Very courteous. They always get my car in quickly, and out in very quick. They answer my questions, and treat me respectfully! out in very quick. They answer my questions, and treat me respectfully! More

The initial experience was good we thought. Until we realized that we got “salesman’d” I walked in with a price I did NOT want to pay per month. And that’s exactly what I got plus some… there was no tra realized that we got “salesman’d” I walked in with a price I did NOT want to pay per month. And that’s exactly what I got plus some… there was no transparency at all. I wasn’t even told what I was given for my trade in. I wasn’t even told which bank I was financed through. It was also POORLY explained that we apparently were given a “loan” for our down payment that we said we weren’t putting down? So now I have even more a month to pay. We found out how much it would be a month AFTER we left in an email. We were just flooded with information about the car and random things to hide all that I listed above… Because it probably would have prevented this sale had we known. I wasn’t shown any features my car even has. We sat there forever waiting around, so he had plenty of time to show us while they were running numbers. We wanted to leave to get lunch and he acted kind of reluctant, to which he eventually let us take the new car (probably to prevent us from leaving and changing our minds) and then was just sent on our way after the sale. Later we discovered that we have a window that has to be fixed. And not even a week after we have had the car, one of the strips on the roof of my car flew off while we were driving. Overall we have not been happy with any of it. Love the car. But that’s about it. The entire experience was just kind of shady. More

I would never give them my money again. They’re ripping people off!! There is little to no communication when it comes to getting something done. I just want my money back since I’ve had my car for 3 weeks people off!! There is little to no communication when it comes to getting something done. I just want my money back since I’ve had my car for 3 weeks and it took 2 weeks to get it in service for transmission issues and they can’t find the problem. I wasn’t given floor mats to begin with, and I did ask for them and the detailing job was never done since there was pet hair in the back seats oh the car. I’m very disappointed with the service all around. Nobody ever calls you back when they say they are, I’m tired of making 30 minute trips just to get lied to. More