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Hyundai of Silsbee
Silsbee, TX
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 555 reviews
March 27, 2017
Too much running around I was very grateful that this dealership was trying to work with me to get a vehicle in my own name. It's been hard since I don't have the best credit I was very grateful that this dealership was trying to work with me to get a vehicle in my own name. It's been hard since I don't have the best credit, but after 3 days of being run around I had to take my down payment & trade in vehicle back & walk away. I've purchased 2 new vehicles before & never had this many problems. After 3 days & wasting my weekend I just feel like if this dealership really wanted to sell a vehicle someone would have made the deal. The third day that I went to the dealership I was told not to come after I was half way there because they were too busy to call the bank to negotiate my deal. I'm sorry but that was the straw that broke the camel's back for me. Especially since I live 40 mins away. I'm sorry but that is very bad customer service in my opinion. Also, they have this Apex security system on the vehicles that you supposedly HAVE to purchase. I don't like being told that I HAVE to purchase something like this when I don't want it. I feel like it should be an option if it is not included in price. This dealership & the Kia dealership in Silsbee are the only 2 dealerships that I have been to that do this type of thing & I don't think it is right. I would not recommend anyone to this dealership & will take my business elsewhere in the future. More
by amberlee06
Employees Worked With
Dylan Mays
March 24, 2017
My car buying experience with Niesha Wilson I came in looking for a certain color car with low mileage and a decent price range with no down payment or a small amount with the fair credit score I came in looking for a certain color car with low mileage and a decent price range with no down payment or a small amount with the fair credit score I had. Niesha helped me with that and kept her word keep me within the price range I wanted and a low car note. It was very much worth the wait. I would highly recommend her to anybody and Hyundai of Silsbee More
by Quashunna Miller
Employees Worked With
Niesha Wilson
March 23, 2017
Blue Elantra purchase Very friendly and professional but the price they tryed to sell me the vehicle for was different than the website price, did not inform us about the 2 Very friendly and professional but the price they tryed to sell me the vehicle for was different than the website price, did not inform us about the 2000$ Apex tracking system until we agreed to the purchase, which changed the numbers up, I think that should be an option that the buyer chooses to purchase,(not mandatory). Overall I'm satisfied The finance department got us a great loan contract! More
by tonyjones4448
Verified CustomerEmployees Worked With
Paul, Tony: both managers, Jose Trejo
March 22, 2017
Best car buying experience I have ever had! Everyone at this dealership, from the sales, to the finance, to the service are top notch. Very satisfied with my experience! I would recommend anyone Everyone at this dealership, from the sales, to the finance, to the service are top notch. Very satisfied with my experience! I would recommend anyone to visit this dealership for a car purchase or service. More
by melissacox86
Employees Worked With
Jose Trejo
March 20, 2017
Favor beyond measure Thank you for all the efforts that went into getting me qualified for my 2017 Hyundai SantaFe. I also received an encouraging word spiritually. It's t Thank you for all the efforts that went into getting me qualified for my 2017 Hyundai SantaFe. I also received an encouraging word spiritually. It's that word that ushered in peace and sealed the deal for me. More
by sillygmama41
Employees Worked With
David Richard
March 20, 2017
Santa Fe purchase We were helped with my purchase by a very knowledgeable salesman. He helped us purchase the vehicle we were interested in. We are very happy with our We were helped with my purchase by a very knowledgeable salesman. He helped us purchase the vehicle we were interested in. We are very happy with our purchase. More
by lcavaretta
Employees Worked With
Lenford Brown
March 18, 2017
Lenford was great Lenford was helpful and relatable. He helped me find the vehicle that was the best fit for my needs. He listened and new the product really well. Lenford was helpful and relatable. He helped me find the vehicle that was the best fit for my needs. He listened and new the product really well. More
by ABROWN1781
Employees Worked With
Lenford Brown
March 18, 2017
New car owner Thank you. For the service. Highly satisfied great. Customer service. From the salesman. Adam. All the way to. The finance manager and. Also the ser Thank you. For the service. Highly satisfied great. Customer service. From the salesman. Adam. All the way to. The finance manager and. Also the service guys...will definitely be back.. More
by Miggyloko
Employees Worked With
Adam Crawford
March 16, 2017
Customer service Real friendly service. Got me in the car i love. Would recomend them to friends and family. And will be going back in the near future Real friendly service. Got me in the car i love. Would recomend them to friends and family. And will be going back in the near future More
by cjcollins2323
Employees Worked With
Adam Crawford
March 16, 2017
Niesha is the BEST! Besides her being a respectful, determined, beautiful young lady, Niesha made my experience one that I won't ever forget. I was a 1st time buyer who h Besides her being a respectful, determined, beautiful young lady, Niesha made my experience one that I won't ever forget. I was a 1st time buyer who had been to many dealerships before going to her, and she was by far the best. She took her time, explained everything & made my experience worth while. I'm in love with my car. I recommend her to everybody & everybody leaves just as happy as me. Keep up he good work girl!! More
by Dholly1
Employees Worked With
Niesha Wilson
