Hyundai of Silsbee

Say Sis. Jannie sent you! Buying a car from the wrong dealer and/or salesman can be regrettable for years, but not at Hyundai of Silsbee. Terry is a very pleasant Sales Consult Buying a car from the wrong dealer and/or salesman can be regrettable for years, but not at Hyundai of Silsbee. Terry is a very pleasant Sales Consultant to work with, he's a gentle giant, and will work for you. He gave me the BEST customer service and very knowledgeable on what car fits my situation. He and Paul (Manager) worked together to get me what I wanted. I can't leave out Robert in the finance Dept. He told a BIG BANK match her Credit Union if you want to keep her. Well the BIG BANK beat my Credit Union😜. Enough of my story, go see Terry right now. Tell him Sis. Jannie sent you. You won't be disappointed, I guarantee it! More

Great people. We will be back for sure! I will definitely be back in the future for another car! They were so friendly. And terry went above and beyond to make our purchase go smoothly. I will definitely be back in the future for another car! They were so friendly. And terry went above and beyond to make our purchase go smoothly. More

A Big Thank You I just want to thank Hyundai of Silsbee and especially Korri Sells for helping me get a reliable car even though my credit was not up to par and I onl I just want to thank Hyundai of Silsbee and especially Korri Sells for helping me get a reliable car even though my credit was not up to par and I only had a trade in and no down payment.... This was a miracle in my books and I need to thank God for that..... Also thank you for the free oil change. The only problem that I incurred was that I completed an online form to get a free Visa card if I took a "Test Drive" and I did not receive it. I have sent Korri a text and have not gotten a response. I also talked to him about it the 1st day that I was in there..... I know that it was very late when I finally got to finance and it was probably overlooked... Could someone please help me with this?????? More

Unprofessional experience This dealership was unprofessional compared to other dealerships. Employees were all in sweat pants. One even had profanity on his shirt. They went on This dealership was unprofessional compared to other dealerships. Employees were all in sweat pants. One even had profanity on his shirt. They went on to explain several times that it was casual day. To me that means jeans and a nice polo. Not track suits that are falling off and workout leggings for women. If you are having to explain your wardrobe over and over it probably means that you shouldn't be wearing it. First impressions do count and the experience felt cheap and inappropriate. During the negotiations process we would agree on a number only for him to go back to his manager and come back with a much higher number. He made it seem like the number we agreed on was going to be good, but in reality he had no say in price. He also would keep showing us the money he would be loosing on the car. I'm sure this tactic does work for some people, but for us we cared about what we were going to be spending not how much he was loosing. There was also a hidden fee of 2,000 for a mandatory security system that we did not want. If not for that we maybe would have been able to work out a deal, but they were not forthcoming about the cost of this security system in the listed price and that felt wrong to me. He did say this was listed in an addendum online, but I'm not going to go hunting for hidden feature costs on the car. If there is a feature on the car that is mandatory, it should be in the list price or be optional. You wouldn't list a price and then in negotiations say oh yeah also there is a mandatory 2,000 fee for the leather seats that are already in the car. So all in all not a great experience. More

they was courteous and fast i knew what i need before i got there. i called and talked dj. he made sure everything was right and fast. i was able to arrive on location on lunch i knew what i need before i got there. i called and talked dj. he made sure everything was right and fast. i was able to arrive on location on lunch break. see car. drive the vechicle. start process of paper work and leave in truck with no hassle More

Someone really Listened! I love how my salesperson really listen to what "I" needed and wanted in a car. They were not pushy and worked tirelessly until the PERFECT vihicil wa I love how my salesperson really listen to what "I" needed and wanted in a car. They were not pushy and worked tirelessly until the PERFECT vihicil was found. No pushing anything off on me that I didn't want... no forcing me to buy what I didn't need or take the second best..... This truly was a great experience purchasing a car. Thank you Hyundia of Silsbee! Respectfully, Martha More

Wonderful I had a great experience overall. The workers are very friendly and try to help you out a lot. I will definitely be back soon. I had a great experience overall. The workers are very friendly and try to help you out a lot. I will definitely be back soon. More

General Service They did a great job , Got my Vehicle in and out very quickly, kept me informed of what was going on and what my vehicle needed , Great Job They did a great job , Got my Vehicle in and out very quickly, kept me informed of what was going on and what my vehicle needed , Great Job More

Close, but no cigar The staff at this car dealership were nice and very helpful. We couldn't make a deal, but they did try very hard. Thank you The staff at this car dealership were nice and very helpful. We couldn't make a deal, but they did try very hard. Thank you More