Hyundai of Silsbee

That were super friendly and explained everything along the way. I found the car I wanted and the process was simple. They went out of their way to get me a better interest rate. I couldn’t be happier. the way. I found the car I wanted and the process was simple. They went out of their way to get me a better interest rate. I couldn’t be happier. More

Great buying experience! Quick and easy! The 0 percent interest rate sold me! Thank you! Quick and easy! The 0 percent interest rate sold me! Thank you! More

Don't get back with you an get the information an pictures I wonted for pictures I wonted for More

Horrible experience thus far. I purchased a 2024 Hyundai Tucson here about 2 weeks ago. The car is wonderful but the sales team service and honesty not so. I noticed a ding in the I purchased a 2024 Hyundai Tucson here about 2 weeks ago. The car is wonderful but the sales team service and honesty not so. I noticed a ding in the rear driver side door after I brought the car an hour and a half home. I contacted my salesperson who told me they would get it fixed. I attempted to schedule an appointment with them multiple times and was finally told that I could come in the next Thursday morning. I arrive at the dealership on the appointed day only to be told that the person that performs those repairs is not there but where I live an hour and a half away. So I drove a total of three hours just end up where I started to have the ding repaired. I was promised a gift card to make up for gas costs but it took multiple calls for the gift card to be issued a week later. I also purchased an extended warranty to go with the car. I had discussed wanting it to match the power train warranty of 10 years 100,000 miles without any deductibles no matter where I take it. I review my paperwork later on and notice that it is only for 84 months. I call to check on this and I’m told that it is 10 years and that it automatically renews for the remaining time at the end of the 84 months. Well I got a packet in the mail for the warranty directly from the warranty company. It also only states 84 months. I call the warranty company to confirm and am advised that it is indeed only for 84 months and that they never renew any policies, I further talked over the policy with them and I’m informed that I will have a $100 deductible anywhere I take it unless I take it back to the original seller, which I specifically did not want since I live an hour and a half away. Also what I find to be the most upsetting part is that the warranty doesn’t cover any of the most expensive computerized components of the car. It won’t cover any of the navigational/infotainment systems and electronic modules for the engine, and the electronic and mechanical mechanisms in your sunroof won’t be covered either! I purchased my first Tucson here and the experience was fine but the quality of service and honesty at this dealership has gotten terrible. No wonder this dealership has an F ratting with the BBB! More

Skylar was amazing! It was great doing business and getting to know her. She even called to check in to see if we were still loving the car. It was great doing business and getting to know her. She even called to check in to see if we were still loving the car. More

I loved this experience. Everyone was very helpful and ready with answers to questions. They were very diligent in getting us every possible rebate. Our sales person was v Everyone was very helpful and ready with answers to questions. They were very diligent in getting us every possible rebate. Our sales person was very knowledgeable about the vehicle we purchased and help me set up my phone, etc. She gave me her direct cell and has answered every time I have called! I absolutely appreciate that. The car was ready when she said it would be and the financing was quick and easy. I highly recommend this dealership and Jesse Williams! More

Attempted to purchase a SUV. Manager was polite on initial visit. However after that no real follow up. Salesman didn't really do anything either. Internet prices are posted low Manager was polite on initial visit. However after that no real follow up. Salesman didn't really do anything either. Internet prices are posted low so a $2800 addendum can be added. Thats their pricing method to get you in to the store. Any questions 409.293.8516. Still no call from them either. Got a follow call next to let me know they had a vehicle that might work for the different financing options. No calls after that. Said the manager would call and give me the details...no call. Texted the salesman...no response. Staff is nice if you are there but they do not call you back. More

It was a good day at the dealer ship , didn’t have to wait very long for the oil change and tire rotation. It computer did not go down I would have gotten out quicker. It was a great day !! wait very long for the oil change and tire rotation. It computer did not go down I would have gotten out quicker. It was a great day !! More

From initial contact, everyone was very professional, helpful and friendly. Karen was very knowledgable and helped make the process stress free. helpful and friendly. Karen was very knowledgable and helped make the process stress free. More

Best ever sales rep! Excellent service well worth drive from Harris County! Would highly recommend to drive to the county & Save! Jessi Omes was our Sales Consultant and Excellent service well worth drive from Harris County! Would highly recommend to drive to the county & Save! Jessi Omes was our Sales Consultant and we felt very blessed by the great service & how quickly we were assisted. More