Hyundai of Silsbee

Great experience From the time me and my wife pulled up to the dealership, we were treated with a lot of respect. We met with a salesman who was very knowledgeable abo From the time me and my wife pulled up to the dealership, we were treated with a lot of respect. We met with a salesman who was very knowledgeable about the product. Then when we met with the finance manager he was very respectful also. This was an all around great experience. Would highly refer this dealership again More

Not Great When I walked in the employees were definitely friendly & even smiled upon greeting. I worked w/ Lindsey which I believe it seemed to be new in this a When I walked in the employees were definitely friendly & even smiled upon greeting. I worked w/ Lindsey which I believe it seemed to be new in this area or at this dealership. The manager that worked w/ her was Keith Brown. Mr. Brown was not at all what I expected w/ all the friendly employees, he was not easy to get talk with. Instead of the customer expressing their concerns & what they would like, he continued to speak over me. He would ask a question & if you did not respond "YES or NO" he would interrupt you by saying "it's a YES or NO question". Well I believe that he could have a little more friendlier. I was not pleased w/ him at all. & the way he spoke to the sales rep, Lindsey, I felt was even more rude. I felt so bad and embarrassed for her. You should not treat your employees or your customers as such. Unfortunately, I walked away w/ no resolution or vehicle. Which I don't believe that it was their fault of me walking away w/o a vehicle it was just that I was not able to afford what they were offering. All in All the major disappointment was customer service. Unless I was working w/ someone else I would not want to go back. More

Beyond Excellent Service We walked in and were immediately greeted politely and respectfully. Everyone was so considerate and kept my needs in mind without trying to push "big We walked in and were immediately greeted politely and respectfully. Everyone was so considerate and kept my needs in mind without trying to push "bigger and better." The sales associate I dealt with was very patient, understanding, and helped with every question I had as well as question I didn't know existed. I have never had a better sales experience anywhere in my life and I would gladly come back and bring others with me. More

family feel Mr. Paul was very friendly and knowledgeable about everything. would definitely recommend this dealership and this awesome employee. He is definitely Mr. Paul was very friendly and knowledgeable about everything. would definitely recommend this dealership and this awesome employee. He is definitely a Lifesaver!!! i will continue to make purchases from this dealership More

Great experience Our salesman was Korri and manager was Elvis. Pleasant to work with. Only thing the dealership can work on is making sure the online cash price is w Our salesman was Korri and manager was Elvis. Pleasant to work with. Only thing the dealership can work on is making sure the online cash price is what is quoted to customer when they come in. It was somewhat misleading. More

Long Drive and Lots of Lies My husband and I have been in the market for a new small SUV since having our son. I was back and forth on the phone with a salesman from Hyundai of S My husband and I have been in the market for a new small SUV since having our son. I was back and forth on the phone with a salesman from Hyundai of Silsbee. He called me to tell me we got the green check from the bank and could head on over to look at and sign paper work on the car that I wanted. Keep in mind my husband and I live all the way in Lake Charles so it’s about an hour drive with a 6 month old. When we got there our salesman had two other customers so we literally felt like we were sitting and waiting most of the time.. after test driving my vehicle they low balled me an amount that was below the KBB value. They then informed me that my notes would be way higher than what my husband and I told them we could pay monthly. Since they messed up when running our credit and didn’t check the dates on my husbands pay stubs he said we wouldn’t be in a vehicle today anyways and that he would take a look at it in the morning and give us a call. THE WORST PART, I show him my coupon for the $100 Visa for stopping in and he says he will take care of it.. I NEVER SAW IT AND EVEN AFFER REMINDING HIM OVER TEXT HE STILL IGNORED IT. The next day I texted over and over about any new details on the vehicle. No one responded. After they did respond, they wanted more money down and on a car we werent even interested in. After wasting our gas and time driving all that way, we left empty handed. No car. No gift card. Poor service. I have contacted the dealership via Facebook about the gift card and service and still no response. More

Dissatisfaction Our salesperson was R. Simon. She was clueless about the sweepstakes and that was the main reason we came in. There was problems when I requested to s Our salesperson was R. Simon. She was clueless about the sweepstakes and that was the main reason we came in. There was problems when I requested to speak with the managers. I asked for Paul he was off. Asked for Keith he was busy. Asked about Dale she never really gave an answer. Walked away came back said she didn't know where Dale was. We're not sure if we're closing a deal or not. Never had to wait this long to purchase or not purchase a vehicle. She said she would call tomorrow if deal goes through. Confused customers.... She was some kind of deer caught in the headlights. More

Great people I bought my 2017 Tucson from Hyundai of Silsbee in July of 2017 and continue to go for service. Today I came in for service and while waiting I could I bought my 2017 Tucson from Hyundai of Silsbee in July of 2017 and continue to go for service. Today I came in for service and while waiting I could hear DJ making sales calls. His demeanor with his clients was professional and accommodating. With my husband and I being in the market for his next truck, I approached DJ to inquire about a vehicle that was on the lot. Even though the truck wasn't what we wanted I still left there feeling like DJ would find what we are looking for. Looking forward to making our next deal with DJ. More

Underhanded My credit is less than subpar and I was completely upfront about what I can do. Not a problem they will work with me. I go in to look at a used vehicl My credit is less than subpar and I was completely upfront about what I can do. Not a problem they will work with me. I go in to look at a used vehicle I had decided on. I'm shown a new vehicle and it's explained that with me not having cash down the rebates on a new would be the way to go. I'm given a printout of what my payments would be. More than I am comfortable with, needed to think about it. Come back with a co-signer with better credit. I'm asked if I can put something down. I tell her again what I can do. I'm told 1000 would really help. Then I'm told I need to put 2500 down. I walked. Sorry, I was good to go with just my trade in and then the multiple switch ups? Pass. Would not recommend. More

Show room floor was very clean The person I was dealing with was very helpful and he did ever thing he could to get me in a 2017 Nissan frontier I did not have the 2500 to put down The person I was dealing with was very helpful and he did ever thing he could to get me in a 2017 Nissan frontier I did not have the 2500 to put down on the truck I have to get some money up so I can go back get the truck I want More