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Hyundai of Palatine

Palatine, IL

3.7
468 Reviews

221 E. Lake Cook Road

Palatine, IL

60074

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Showing 468 reviews

June 04, 2021

This is my 8th Sonata and I must say this was the best experience I've had to date! Chet knew his stuff, realized I was a Hyundai man and treated me with the respect I needed. How often do you hear this More

by Subsailor659
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols
Jun 30, 2021 -

Hyundai of Palatine responded

Thank you so much for your detailed feedback! We are thrilled to hear that our team was able to offer you the best service possible in your car-buying experience. We wish you safe travels in your new Sonata and look forward to seeing you again soon. Have a great day! The Management Team, themanagementteam@leaderauto.com

May 30, 2021

Long story short, the price they advertise online is NOT the price they will give you when you arrive. Even after I showed them their own website they tried to charge $4400 above advertised price. This en More

by Sonata driver
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel Robles, Dan De La Font
Jun 30, 2021 -

Hyundai of Palatine responded

We appreciate your feedback and want to assure you of our honest and professional business practice. We will investigate this and encourage you to reach out to the management team at themanagementteam@leaderauto.com to review the situation. We look forward to hearing from you. Thank you. The Management Team, themanagementteam@leaderauto.com

Jun 30, 2021 -

Sonata driver responded

Reach out to you??? You have everything, all the details, images, my contact information, phone, email and address. If you had any interest at all you could have contacted me but the truth is that you dont care at all about the shady business practices of your sales team. I'm just glad these reviews will be out there so any possible customer who might wander your way will know what they are walking into. Oh, and by the way, I actually did email the information to the contact listed on your web page so clearly you have no intention to keep your word.

May 23, 2021

I bought a new Sonata from Palatine Hyundai on Friday and it was hands down the best vehicle purchase I’ve ever had. Highly recommended! More

by Jasonrmccauley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols
Jun 30, 2021 -

Hyundai of Palatine responded

We strive to provide our guests excellent service, and we're thrilled we did that! Thank you for coming to Hyundai of Palatine, and congratulations on your new Hyundai Sonata. The Management Team, themanagementteam@leaderauto.com

May 15, 2021

I purchased a new Santa Fe from Chester Nichols at Hyundai of Palatine. How refreshing to actually work with an honest, easy-going professional. Chester made the process informative and dare I say "F More

by magic garage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Jim
Jun 30, 2021 -

Hyundai of Palatine responded

Congratulations on your new Santa Fe, and thank you for taking the time to write about your experience at Hyundai of Palatine. It is wonderful to hear that we were able to provide you with the excellent experience we strive to deliver to all our clients. We will share this amazing review with our team to keep up the great work! The Management Team, themanagementteam@leaderauto.com

May 05, 2021

It’s a pleasure to give Chett Nichols a raving review he was a great salesman he helped us through a hard time .We had bad experienced with a vehicle that caught on fire and he understood and was very consi More

by antlers100@sbcglobal.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chett Nichols
Jun 30, 2021 -

Hyundai of Palatine responded

It's a pleasure to receive your raving review! Thank you for trusting Hyundai of Palatine, and please don't hesitate to contact us whenever you have any concerns. The Management Team, themanagementteam@leaderauto.com

March 24, 2021

One of the finest buying experience in my life.Chet knows his stuff and spends time to insure that you leave dealership completely satisfied.Sold me a car that we wanted and delieverd color and interior that More

by Keep41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet
March 14, 2021

Great experience. Chet really knew his stuff and was able to get me a good deal. Would definitely recommend them to anyone looking to get a Hyundai. More

by Rich L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet Nichols
March 09, 2021

This was the best car buying experience in my entire life. Chet, Jim, and Dan were great to work with. I told them what I wanted and they delivered it, without trying to upsell me. After purchasing t More

by Cindy T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet Nichols, Jim, and Dan
March 02, 2021

Chet Was great. Personable and honest. Thorough knowledge of vehicles and recommendations. Made the last minute purchase decision a very pleasant experience for me. Highly Recommend! More

by jrjwheeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chester Nichols
February 23, 2021

Chet was great to work with. Pretty easy time and left the lot with the deal I felt was right and a great car to boot. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet, Brian, and Dan
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