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Hyundai of Palatine

Palatine, IL

3.7
468 Reviews

221 E. Lake Cook Road

Palatine, IL

60074

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Showing 468 reviews

March 01, 2022

I purchased a new Tucson My experience with Chet was great ! Made the experience Easy - listened to what my needs were and I got what I needed Thanks Paul More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet & Mike
Mar 01, 2022 -

Paul responded

Chet Thanks for the help again ! Paul

Mar 01, 2022 -

Hyundai of Palatine responded

Paul, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Hyundai of Palatine.

February 10, 2022

Worked with Jason aka Kellz Karz. Very straight forward dealer in my experience. Fastest in and out I’ve had when buying a car and they let me take the car for a couple of hours in between to verify that a More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason aka Kellz Karz, Jose Martinez
Feb 10, 2022 -

Hyundai of Palatine responded

Joe, we're glad to hear that you were very satisfied with our services. Thank you for working with us at Hyundai of Palatine, and we hope you have a great day.

February 08, 2022

I can't say enough good things about my car shopping experience at Hyundai of Palatine. Chet was amazing to work with; he was extremely personable and transparent, which I greatly appreciated. Lambert h More

by Tglatzattack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols, E. Lambert, and Joe Vallejo
Feb 09, 2022 -

Hyundai of Palatine responded

Hello, our team appreciates your kind words, and are so glad to hear that your experience at Hyundai of Palatine met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care, and thank you again for the review.

February 02, 2022

Negotiating to buy or lease a new car is usually not a pleasant experience for me. This time working with Hyundai of Palatine resulted in a positive and pleasant experience. My sales person, Angel, was t More

by Janet S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel and Dave
Feb 02, 2022 -

Hyundai of Palatine responded

Janet, thank you for your kind comments about our staff here at Hyundai of Palatine. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback; have a wonderful day.

January 05, 2022

They will cheat you of your money if you are not careful. They will add on a protection package they say is non-negotiable and not reflected in the online pricing. This will lead to you going in with one pri More

by Todbog
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A name
Jan 09, 2022 -

Hyundai of Palatine responded

Hello, we appreciate you taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at Customercare@leaderauto.com in order to discuss this further. We would appreciate another opportunity. Thank you.

December 22, 2021

This was the best car buying experience we have ever had. Chet Nichols is a smart, knowledgeable and very helpful product specialist. He was patient and worked smoothly to help us get the exact car we wanted More

by Baron Broasta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet, Tony & Michal
Dec 22, 2021 -

Hyundai of Palatine responded

Baron, thank you for your kind comments about our staff here at Hyundai of Palatine. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback; have yourself a wonderful day.

October 26, 2021

Buying a car from this dealership was surprisingly a pleasant experience. My wife and I worked with Chet and he was fantastic to work with. We went in knowing exactly which car we wanted, and Chet got u More

by Tim B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet
Oct 27, 2021 -

Hyundai of Palatine responded

Tim, thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Hyundai of Palatine.

October 11, 2021

I bought a pre-owned car from these guys a few days ago. I have to say Chet and Dan were very patient during the process, listened to my concerns, and sought creative ways to put me in that car. The end r More

by JTomczak55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet, Dan, Freddi, and Mike
Oct 12, 2021 -

Hyundai of Palatine responded

Hey there, our team thanks you for taking the time to leave us your review! We are so happy to hear that you had a fantastic experience with our team at Hyundai of Palatine. Have a great day!

October 03, 2021

I drove 45 mes from my home, I found false info about car. 1. In your site showing Lesus ES 350 luxury, however it was base model when I reached there. 2. In cars.com milage showing 12k miles. However More

by ANISPASHA
Recommend Dealer
No
Employees Worked With
Belen
Oct 05, 2021 -

Hyundai of Palatine responded

Anispasha, we appreciate you taking the time to share your experience with us. We always aim for 100% customer satisfaction, and we regret that we fell short this time. Though we cannot undo the past, we want to make things right. Please reach out to us at Customercare@leaderauto.com to discuss the situation further.

September 18, 2021

If you’re coming here to buy a car, I highly suggest you ask for Rachal. She was very informative and patient with me. She made my husband and I feel very comfortable and her personality ROCKS. I sometimes More

by Shardai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Her team
Sep 18, 2021 -

Shardai responded

If you’re coming here to buy a car, I highly suggest you ask for Rachal. She was very informative and patient with me. She made my husband and I feel very comfortable and her personality ROCKS. I sometimes dread searching for vehicles because the salesman are usually PUSHY but Rachal was the complete opposite. She was honest and listened to our needs. She went above and beyond to make sure she provided the highest level of customer service. Thanks Rachal you are the best!

Sep 20, 2021 -

Hyundai of Palatine responded

Shardai, thank you for your kind comments about our staff here at Hyundai of Palatine. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback; have yourself a wonderful day. The Management Team (themanagementteam@leaderauto.com)

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