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Hyundai of Palatine

Palatine, IL

3.1
446 Reviews

221 E. Lake Cook Road

Palatine, IL

60074

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Showing 446 reviews

August 23, 2021

Chet is a great guy. He made sure I got the best deal possible and that I drove away knowing the ins and outs of my new car. Everyone was friendly and made the 3 hour process seem 1 hour. Thank you! More

by jillwriter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols
Aug 24, 2021 -

Hyundai of Palatine responded

We truly appreciate your feedback. Thank you for working with us at Hyundai of Palatine, and we hope you have a great day. The Management Team (themanagementteam@leaderauto.com)

August 06, 2021

My 3rd vehicle purchased through Hyundai of Palatine and once again I highly recommend this dealer. Salesman Chester Nichols a true gentlemen as well as Dan DeLafont the sales manager. Nothing shady here an More

by nsegarra67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chester Nichols, Dan DeLafont
Aug 08, 2021 -

Hyundai of Palatine responded

Nsegarra67, we appreciate your kind feedback of Hyundai of Palatine and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again. The Management Team (themanagementteam@leaderauto.com)

August 06, 2021

Great experience with Chet, Dan and Michael.....they made our purchase experience fun and smooth.... We appreciate them!!! They explained the works of vehicle and stayed late to ensure we were taken care of. More

by pakiamergrl786
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet, Michael, Dan
Aug 08, 2021 -

Hyundai of Palatine responded

Pakiamergrl786, our team thanks you for taking the time to leave us your review! We are so happy to hear that you had a fantastic experience with our team at Hyundai of Palatine. Have a great day! The Management Team (themanagementteam@leaderauto.com)https://www.dealerrater.com/dp/103850/reviews#

July 29, 2021

It was a friendly dealership. Very helpful and not pushy. Chet Nichols is the best person that I have purchased a car from. Would recomend him to anyone. More

by Captpup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols
Jul 29, 2021 -

Hyundai of Palatine responded

Thank you for your five-star review, Captpup. Our team at Hyundai of Palatine always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care. The Management Team (themanagementteam@leaderauto.com)

July 05, 2021

The dealership and everyone working there was exception. The process was seamless, the staff was great (Chet, Dan and Mehow) and the car is perfect. This was by far the best experience I have ever had a dea More

by DMK52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet, Dan, Mehow
Jul 06, 2021 -

Hyundai of Palatine responded

DMK52, thank you for your kind comments about our staff here at Hyundai of Palatine. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback; have yourself a wonderful day. The Management Team (themanagementteam@leaderauto.com)

June 24, 2021

A great dealership. Friendly helpful and not pushy. Chet Nichols, Dan and Matt were great More

by mattski85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols Dan and Matt
Jun 30, 2021 -

Hyundai of Palatine responded

We're grateful to you for sharing what great experience you had with us at Hyundai of Palatine. Thank you, and we hope to see you again! The Management Team, themanagementteam@leaderauto.com

June 21, 2021

Chet is the best. Very difficult market right now to buy in. He didn’t “force” us to make a decision. But guided us to the best they can offer. Held the offer as long as possible even while we explored othe More

by Bjend1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols
Jun 30, 2021 -

Hyundai of Palatine responded

This is so amazing to hear! Thank you so much for taking the time to share your feedback with our team at Hyundai of Palatine. It's great to know that our team continues to provide our clients with everything they need. Have a great day! The Management Team, themanagementteam@leaderauto.com

June 21, 2021

Wow is all I can say from beginning to end! The customer service was phenomenal and Chet is definitely the man you want to see. My experience started with a phone call with the BDC department with a lady n More

by Taryneverett7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet, Melinda, Dan
Jun 30, 2021 -

Hyundai of Palatine responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Hyundai of Palantine. Thanks for your kind review, and we will be sharing your feedback with our team. We wish you safe travels in your new car and look forward to seeing you again soon! The Management Team, themanagementteam@leaderauto.com

June 04, 2021

This is my 8th Sonata and I must say this was the best experience I've had to date! Chet knew his stuff, realized I was a Hyundai man and treated me with the respect I needed. How often do you hear this More

by Subsailor659
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Nichols
Jun 30, 2021 -

Hyundai of Palatine responded

Thank you so much for your detailed feedback! We are thrilled to hear that our team was able to offer you the best service possible in your car-buying experience. We wish you safe travels in your new Sonata and look forward to seeing you again soon. Have a great day! The Management Team, themanagementteam@leaderauto.com

May 30, 2021

Long story short, the price they advertise online is NOT the price they will give you when you arrive. Even after I showed them their own website they tried to charge $4400 above advertised price. This en More

by Sonata driver
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel Robles, Dan De La Font
Jun 30, 2021 -

Hyundai of Palatine responded

We appreciate your feedback and want to assure you of our honest and professional business practice. We will investigate this and encourage you to reach out to the management team at themanagementteam@leaderauto.com to review the situation. We look forward to hearing from you. Thank you. The Management Team, themanagementteam@leaderauto.com

Jun 30, 2021 -

Sonata driver responded

Reach out to you??? You have everything, all the details, images, my contact information, phone, email and address. If you had any interest at all you could have contacted me but the truth is that you dont care at all about the shady business practices of your sales team. I'm just glad these reviews will be out there so any possible customer who might wander your way will know what they are walking into. Oh, and by the way, I actually did email the information to the contact listed on your web page so clearly you have no intention to keep your word.

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