Hyundai of Palatine

Service experience Took my Sonata in for an oil change and two recalls. I was told it would take 1-1/2 hrs. It only took 1 hr. Jim explained everything and was very h Took my Sonata in for an oil change and two recalls. I was told it would take 1-1/2 hrs. It only took 1 hr. Jim explained everything and was very helpful. Very fast service. More

Excellent service I felt very comfortable with the salesman and had a great experience at your dealership. Dan was not pushy and was very thorough in providing us info I felt very comfortable with the salesman and had a great experience at your dealership. Dan was not pushy and was very thorough in providing us information about the Sonata we were looking at. More

Excellent!!! Could not be happier with the entire purchase process. Very professional, everyone we interacted with seemed concerned with making our experience enjo Could not be happier with the entire purchase process. Very professional, everyone we interacted with seemed concerned with making our experience enjoyable. Overall, highly recommend. More

Patrick sold me certified car with sludge in the engine I purchased certified used vehicle from Patrick Hyundai in 2/11/15 with extended warranty. recently I took the vehicle to service with engine knocking I purchased certified used vehicle from Patrick Hyundai in 2/11/15 with extended warranty. recently I took the vehicle to service with engine knocking issues. I was advised that vehicle had a previous history of sludge in the engine, that discovery occurred under previous ownership and before the certification of the vehicle. As a result neither factory warranty or the extended warranty is willing to cover the cost of repair, base on the issue being pre-existing condition. In addition warranty costing me $2.000.00 was terminated. The dealership suggested trading of the vehicle, quoting this car worth at $11,000.00, which would be approximately 6800.00 loss including the useless extended warranty I purchased. I was trying to convince dealership to void this transaction as the car is only in my possession since February 2015, and its condition was falsely documented before certification issued by Patrick Hyundai. Dealer advised (Christian-general sales manager) that it is impossible, however after I threatened to file complaint with Illinois Attorney Generals Office he advised that he will call the owner and discuss the issue. I feel that I was pushed into fraudulent transaction, where someones negligence and wrong assessment of the vehicle is costing me loss of working vehicle and additional loss in value of it. I filed complaint with the Office of Illinois Attorney General to intervene on my behalf. This vehicle was never supposed be certified and advertised as such. More

Pleased with my experience at Hyundai of Palatine I am very pleased with my new Elantra. Arvid, DiMaria, my salesperson, was professional, friendly and knowledgeable about the model I wanted. And Chri I am very pleased with my new Elantra. Arvid, DiMaria, my salesperson, was professional, friendly and knowledgeable about the model I wanted. And Chris, GM, and Ray, Finance Manager were equally responsive to my needs. I will recommend Arvid to my family and friends when they are shopping for a new vehicle. More

Excellent Friendly, knowledgeable staff. Got the vehicle I wanted. Would highly recommend this dealership to friends and family. Salesperson was not at all push Friendly, knowledgeable staff. Got the vehicle I wanted. Would highly recommend this dealership to friends and family. Salesperson was not at all pushy. Very clean dealership. More

new car the only disappointment was the length of time it took to get things finalized and out the door. i had actually been there twice in hopes of minimizin the only disappointment was the length of time it took to get things finalized and out the door. i had actually been there twice in hopes of minimizing the time it took to get out the door, but that didn't help. More

Great experience I came in with my mind set on what I wanted and they delivered more than I expected. Had a great experience and would recommend to all. I came in with my mind set on what I wanted and they delivered more than I expected. Had a great experience and would recommend to all. More

No Stress My wife and I were care shopping for some time. We were approached with high pressure sales tactics and questionable fast talk at some dealerships and My wife and I were care shopping for some time. We were approached with high pressure sales tactics and questionable fast talk at some dealerships and at others we were treated with no enthusiasm what so ever. We walked into the Patrick Hyundai dealership, were greeted with a smile by the sales associate Dan. We told him what we were looking for, he allowed us to ask questions and look around. He listened to what we needed and wanted. My wife and I felt comfortable. We found a model we were interested in Dan said that they had a demo model, we took a test drive. Dan was very informative. My wife and I decided on a model we were happy with. They didn't have it at the Patrick dealership, but Dan found it at another dealership. It had all the accessories we wanted and no more. Two days later my wife and I picked up our new Tucson. The transaction was one of the smoothest I have ever been through. Thank you Patrick Hyundai and Thank you Dan S. More

best ever our salesman Mario was patient and didn't use the "salesman" pitch. He was the best sales person we've ever worked with. I would and have already re our salesman Mario was patient and didn't use the "salesman" pitch. He was the best sales person we've ever worked with. I would and have already refer him. More