Hyundai of Palatine

Great Service Jim in the service department was great to work with. I took my 2011 Sonata in for its maintenance/oil change, and that's exactly what I received. It' Jim in the service department was great to work with. I took my 2011 Sonata in for its maintenance/oil change, and that's exactly what I received. It's always a pleasure to not be bombarded with additional service recommendations that my car doesn't really need. More

Great experience Randy was extremely friendly, helpful, respectful and honest. He did a great job communicating with me and was able to get everything set up before we Randy was extremely friendly, helpful, respectful and honest. He did a great job communicating with me and was able to get everything set up before we came to get the car, so we could get in and out quickly. I had a great experience! More

Exceptional Dealership and Great Vehicle This is the 3rd vehicle we have purchased from Patrick Hyundai: a 2007 Veracruz, 2014 Santa Fe Sport and a 2015 Sonata Ltd. They are an exceptional de This is the 3rd vehicle we have purchased from Patrick Hyundai: a 2007 Veracruz, 2014 Santa Fe Sport and a 2015 Sonata Ltd. They are an exceptional dealership that treats you well and are willing to work with you on achieving a great price for your new vehicle and your trade-in. All of the staff that we worked with have been very helpful, pleasant and willing to take care of your needs. They make the car buying experience fun and exciting and they are willing to go above and beyond to find you the car of your dreams. I cannot say enough about this dealership and I would highly recommend our salesperson, Dave Polcik and his managers Scott June & Chris as the best people to deal with in purchasing your new car. Their service department also gets an A1+ in providing any routine service maintenance. All in all Patrick Hyundai exceeds my expectations every time. More

Service experience Took my Sonata in for an oil change and two recalls. I was told it would take 1-1/2 hrs. It only took 1 hr. Jim explained everything and was very h Took my Sonata in for an oil change and two recalls. I was told it would take 1-1/2 hrs. It only took 1 hr. Jim explained everything and was very helpful. Very fast service. More

Excellent service I felt very comfortable with the salesman and had a great experience at your dealership. Dan was not pushy and was very thorough in providing us info I felt very comfortable with the salesman and had a great experience at your dealership. Dan was not pushy and was very thorough in providing us information about the Sonata we were looking at. More

Excellent!!! Could not be happier with the entire purchase process. Very professional, everyone we interacted with seemed concerned with making our experience enjo Could not be happier with the entire purchase process. Very professional, everyone we interacted with seemed concerned with making our experience enjoyable. Overall, highly recommend. More

Patrick sold me certified car with sludge in the engine I purchased certified used vehicle from Patrick Hyundai in 2/11/15 with extended warranty. recently I took the vehicle to service with engine knocking I purchased certified used vehicle from Patrick Hyundai in 2/11/15 with extended warranty. recently I took the vehicle to service with engine knocking issues. I was advised that vehicle had a previous history of sludge in the engine, that discovery occurred under previous ownership and before the certification of the vehicle. As a result neither factory warranty or the extended warranty is willing to cover the cost of repair, base on the issue being pre-existing condition. In addition warranty costing me $2.000.00 was terminated. The dealership suggested trading of the vehicle, quoting this car worth at $11,000.00, which would be approximately 6800.00 loss including the useless extended warranty I purchased. I was trying to convince dealership to void this transaction as the car is only in my possession since February 2015, and its condition was falsely documented before certification issued by Patrick Hyundai. Dealer advised (Christian-general sales manager) that it is impossible, however after I threatened to file complaint with Illinois Attorney Generals Office he advised that he will call the owner and discuss the issue. I feel that I was pushed into fraudulent transaction, where someones negligence and wrong assessment of the vehicle is costing me loss of working vehicle and additional loss in value of it. I filed complaint with the Office of Illinois Attorney General to intervene on my behalf. This vehicle was never supposed be certified and advertised as such. More

Pleased with my experience at Hyundai of Palatine I am very pleased with my new Elantra. Arvid, DiMaria, my salesperson, was professional, friendly and knowledgeable about the model I wanted. And Chri I am very pleased with my new Elantra. Arvid, DiMaria, my salesperson, was professional, friendly and knowledgeable about the model I wanted. And Chris, GM, and Ray, Finance Manager were equally responsive to my needs. I will recommend Arvid to my family and friends when they are shopping for a new vehicle. More

Excellent Friendly, knowledgeable staff. Got the vehicle I wanted. Would highly recommend this dealership to friends and family. Salesperson was not at all push Friendly, knowledgeable staff. Got the vehicle I wanted. Would highly recommend this dealership to friends and family. Salesperson was not at all pushy. Very clean dealership. More

new car the only disappointment was the length of time it took to get things finalized and out the door. i had actually been there twice in hopes of minimizin the only disappointment was the length of time it took to get things finalized and out the door. i had actually been there twice in hopes of minimizing the time it took to get out the door, but that didn't help. More