Hyundai of Palatine

Survey Excellent customer service and very professional staff! They were also very accommodating to my financial position and needs! I couldn't be happier w Excellent customer service and very professional staff! They were also very accommodating to my financial position and needs! I couldn't be happier with my purchase! More

If you have tons of time After spending over 5 hours, I finally purchased the car with cash. First, I was happy that they admitted their mistake on the pricing and agreed to After spending over 5 hours, I finally purchased the car with cash. First, I was happy that they admitted their mistake on the pricing and agreed to honor the price that was promised though it took 5 hours. I thought this dealership is very honest and honor the customer. However, they call me after I've driven the car for 3 weeks and asked for additional money. It turned out that they made another mistake on the contract. The dealership WEREN'T willing to resolve or investigate the problem when they secondly attempted to charge me for the additional cost. Also, when I asked if they are able to mail me corrected documents since I live out of state, the answer was "It's too complicated, you will still have to come down." (which is total 4 hours drive for me to fix their mistake!!) When I asked why I should pay the additional charge for their mistake, the answer was "maam, people make mistakes, it happens". Fortunately, I know someone to help the situation at Hyundai, then they agreed to fix their mistake. Even they mailed me the corrected document in the next day which is supposed to be "too complicated to send" Imagine if I were just a 'normal customer'?? This is still in process of resolving, but I still can't register my car due to this delay and waiting. Their facility is clean and new, people are gentle, the service department seems nice, and they attempted to work with their mistake at the beginning. But this mess after the purchase very disappointed me. More

Our Santana Fe Purchase Journey It was great to work with your staff on all aspects. It did take us a week to close the deal, but that was because wwe were upside down, so we had to It was great to work with your staff on all aspects. It did take us a week to close the deal, but that was because wwe were upside down, so we had to come to terms with putting money down that we did not originally plan to do. More

New Tucson I thought the sales team treated me fairly and honestly throughout the process. Kenny was a newbie and did a great job making me feel comfortable and I thought the sales team treated me fairly and honestly throughout the process. Kenny was a newbie and did a great job making me feel comfortable and welcome. And I really like the car. More

Best place Best expirance I ever had. I will definitely recommend this place to my friends and family.This place got the best deals in my area. Best expirance I ever had. I will definitely recommend this place to my friends and family.This place got the best deals in my area. More

Love my Elantras We are very pleased with our purchases and we will be life-long Hyundai owners. We got just what we wanted in our Elantras and nothing that we didn't We are very pleased with our purchases and we will be life-long Hyundai owners. We got just what we wanted in our Elantras and nothing that we didn't want or need. The extra incentives were great too. (Veteran, Uber Drivers, and loyalty). More

hyundai santa fe sport survey great experience and dan our salesman was a pleasure to work with - made this process easy and quick. explained the car features in detail and very fr great experience and dan our salesman was a pleasure to work with - made this process easy and quick. explained the car features in detail and very friendly. More

n/a nothing to write, was a pleasant experience. never had driven a Hyundai before, was very impressed with the pick up and go for the smaller 4 cylinder. nothing to write, was a pleasant experience. never had driven a Hyundai before, was very impressed with the pick up and go for the smaller 4 cylinder. More

A friendly atmosphere From the moment I walked in all the sales, service and finance staff addressed my needs in a friendly way. The whole car buying experience comfortable From the moment I walked in all the sales, service and finance staff addressed my needs in a friendly way. The whole car buying experience comfortable More

Smooth Arrived later in the evening, maybe 7:3ish. I didn't actually know I'd be buying a car that night. I really thought I was just checking out the Tucson Arrived later in the evening, maybe 7:3ish. I didn't actually know I'd be buying a car that night. I really thought I was just checking out the Tucsons in stock, versus the Tucsons in stock at the dealership closer to my home. This dealership is about 40 minutes away. Anyway, Palatine had the one I wanted in the color I wanted and at a price I could afford. So, that night I drove home in a new Tucson. I traded in my year-old HR-V, which I hated. More