Hyundai of Palatine

Down to earth buying expierience Through your sales staff met the whole Grossinger team from finance to service . Compared to other car dealers that I shopped it was nice to purchase Through your sales staff met the whole Grossinger team from finance to service . Compared to other car dealers that I shopped it was nice to purchase a vehicle that had the options I wanted right from the manufacturer. More

excellent experience Excellent car buying experience from start to finish. The staff was helpful, courteous, and knowledgeable. I felt the overall car deal was extremely Excellent car buying experience from start to finish. The staff was helpful, courteous, and knowledgeable. I felt the overall car deal was extremely fair, and I received a great value for the quality of the car. Thanks Grossinger Hyundai Palatine. A special thank you to Ron Misher and Gary Grossinger. More

Review Very helpful staff. For a first time buyer, I was very comfortable with the staff and did not feel like I was being pushed around or influenced by any Very helpful staff. For a first time buyer, I was very comfortable with the staff and did not feel like I was being pushed around or influenced by anyone. They let me go at my own pace and helped me choose financing that was best for me. More

My buying expierience Great experience starting with barry. The Norse god of fire josh and finally Jeff. All were extremely professional and made this buying experience a Great experience starting with barry. The Norse god of fire josh and finally Jeff. All were extremely professional and made this buying experience a big plus instead of a minus Hyundai should be proud of having these people representing them More

Good process, lack of follow up Wish we had better follow up after, still waiting to hear back on an issue and have left voicemails. One of our buttons on the car (radio) is stuck in Wish we had better follow up after, still waiting to hear back on an issue and have left voicemails. One of our buttons on the car (radio) is stuck in the press's position sinch purchase. More

Horrible customer service I bought a car about 3 months ago along with an insurance package that I cancelled not long after and was told I would get a refund. I've been callin I bought a car about 3 months ago along with an insurance package that I cancelled not long after and was told I would get a refund. I've been calling and trying to reach them for months and I have been transferred countless of times with no solution. Do yourself a favor and skip this place More

Leased a New Sonata The sales people were friendly. Burim waited for me even though I was late and they wanted to end their day. I had to pick up my vehicle at a later da The sales people were friendly. Burim waited for me even though I was late and they wanted to end their day. I had to pick up my vehicle at a later day, but I knew they were willing to work with me. They explained many details with me and the process was less stress than I had anticipated. More

My first hyundai in chicago The people in dealer were very nice, I thank Mr Tanner and Josh very much, they did a great job, will come again and buy a new hyundai for my wife soo The people in dealer were very nice, I thank Mr Tanner and Josh very much, they did a great job, will come again and buy a new hyundai for my wife soon More

Survey Excellent customer service and very professional staff! They were also very accommodating to my financial position and needs! I couldn't be happier w Excellent customer service and very professional staff! They were also very accommodating to my financial position and needs! I couldn't be happier with my purchase! More

If you have tons of time After spending over 5 hours, I finally purchased the car with cash. First, I was happy that they admitted their mistake on the pricing and agreed to After spending over 5 hours, I finally purchased the car with cash. First, I was happy that they admitted their mistake on the pricing and agreed to honor the price that was promised though it took 5 hours. I thought this dealership is very honest and honor the customer. However, they call me after I've driven the car for 3 weeks and asked for additional money. It turned out that they made another mistake on the contract. The dealership WEREN'T willing to resolve or investigate the problem when they secondly attempted to charge me for the additional cost. Also, when I asked if they are able to mail me corrected documents since I live out of state, the answer was "It's too complicated, you will still have to come down." (which is total 4 hours drive for me to fix their mistake!!) When I asked why I should pay the additional charge for their mistake, the answer was "maam, people make mistakes, it happens". Fortunately, I know someone to help the situation at Hyundai, then they agreed to fix their mistake. Even they mailed me the corrected document in the next day which is supposed to be "too complicated to send" Imagine if I were just a 'normal customer'?? This is still in process of resolving, but I still can't register my car due to this delay and waiting. Their facility is clean and new, people are gentle, the service department seems nice, and they attempted to work with their mistake at the beginning. But this mess after the purchase very disappointed me. More