Hyundai of Palatine

I got a car from here and everything went great ! I had a nice sales lady Kathy ! She helped me pick out my favorite car ! She answered all my questions and was very helpful ! My boyfriend came back I had a nice sales lady Kathy ! She helped me pick out my favorite car ! She answered all my questions and was very helpful ! My boyfriend came back and got his favorite car a week later from the same car sales lady Kathy ! We both love our new cars and our experience! We also bought a car from here 2 years ago ! Mike was a big help when we made the deals on the cars, he got our prices exactly what we wanted ! I will always come to this dealership when I need a new car ! More

My experience with Palatine Hyundai is one that I want to make everyone aware of. Late July my wife and I went into order a new Tuscon hybrid and worked with Michelle. The beginning process was very easy and make everyone aware of. Late July my wife and I went into order a new Tuscon hybrid and worked with Michelle. The beginning process was very easy and the dealer was accommodating. We received a call on August 31st that the car was in and we could come in a pick it up. We arrived around 6:45 pm and started the process of purchasing the car. My wife took the car on the test drive and upon returning we began to discuss pricing. Mind you we put in an order for the car and had a price that was consistent with the online building the car software. When were handed an invoice that included Lojack, their exterior and interior protection plan, and 3M plastic door covers. I stated that we ordered the car and we did not want any of the additional add-ons and was told that that was how the car was going to be sold. Michelle continued to fight with me on the additions but told us that she fought to remove the $5,000 market adjustment that the dealer had placed on their vehicles. After going back and forth, we were told that if we didn’t agree they had a list of people they could give the car that we ordered too. Unfortunately, we needed the car and caved. After we finalized the pricing and were back with the finance manager signing everything one of the service managers walked in and told us that we couldn’t take the car that evening because they had not done their “final inspection” on the vehicle, meaning they had not do all the stuff that they charged additionally for. We had been at the dealer for over 4 hours at this point and left. I received a call the following day that the car was ready for pick and when I arrived the car had over 100 miles more than the contract stated. I was given the excuse that they must have typed the mileage in wrong and it wasn’t a big deal due to the fact that the mileage was over the stated total and not under. The following day I received a call from Mark Howard asking him to call me back. I waited a few days to respond as it was a long weekend. When I called Mark back, he had asked when I could bring the car back to get the dent fixed, he stated that Michelle told him about the dent and we were NEVER made aware of the dent during or purchase nor was the car put in position where we could see the entire vehicle in the light. I brought the car to get a dentless fix two weeks later on a Wednesday. I was called on Thursday with the news that the car would have to go into the body shop and have work done and be painted. Mark stated that “the car won’t look as good as the first paint that Hyundai put on but they would still be willing to fix the dent.” I was told I would have the car back in two days. It took over a week to get back and when I got it back there was an awful paint job and a pain drip had dried onto the car. They took the car back and had to fix their paint job. During this entire experience I was told that I would be getting a survey sent so I could share my thoughts and feelings. I asked who they sent the email too and I was told that it was my wife’s, we constantly checked and checked and received nothing. When I reached out to Mark about it he told me the email address and they did not type it in correctly and there was nothing else they could do to get us the survey because they forgot one number in the email address. I finally got the car back and with the dent fixed two weeks after and I explained everything to Mark and my experience he went to go get the General Manager to discuss this with me. He was out that day and I was told he would call me the following day, Saturday 10/7. I got a text from Mark on Saturday that the GM was out still but he would for sure call me on Monday. I still have not heard anything three weeks later. I will never go back to that dealer and I would highly recommend anyone else to avoid Palatine Hyundai due to our experience, they claim they car about customer service but that is all a lie. More

The very nice salesmanship by name Aaron! !! I'm grateful to him for his assistance! !! I'm grateful to him for his assistance! More

Stay away from this place. Bad experience with both their dealerships. Their customer service team seems to think that by ignoring problems or letting the 6'4 service manager Bad experience with both their dealerships. Their customer service team seems to think that by ignoring problems or letting the 6'4 service manager physically intimidate you you'll go away. They need to watch their Ps and Qs because they do not know customer service at all. CS is easy when there are no problems. But when there are - they lose their minds. They only stand by the problem because that's HYUNDAI'S dictate, but the dealership themselves, needs to go back to customer service school and so does the service manager who really had no business poking his head in above the customer service manager and usurping his position! What does that say about that person?! Why do you have a customer service manager if you just push him out of the way? Because that's the way this place does business. Watch out and stay away. Pretty sad, because the mechanics seem to know their business. More

Came in for a recall service which was scheduled and handled, no problem. I brought to their attention that there is a VERY obvious rattling sound in my engine bay on cold starts, likely the timing chai handled, no problem. I brought to their attention that there is a VERY obvious rattling sound in my engine bay on cold starts, likely the timing chain or the components of the chain. Told them to run a diagnostic test on it and Sam, a service writer, told me it would be tested the following *morning* which I told him is important in order to hear the rattle properly. My previous vehicle, a 2006 Hyundai Azera Limited (great car) died an early death from a timing chain rattle so I know what to listen for. Not even 3 hours later I get a text saying they ran the test and found no issues with the sound despite them telling me EXPLICITLY that they won't be touching the vehicle until tomorrow morning since this wasn't a scheduled service; and I was fine with that since I'm not one to cut lines or cut corners...unlike this dealership. Jokes on them, my car is under warranty which I told them about and why I'm sure they rushed the service, and I've already filed a formal complaint with Hyundai. This dealership has changed names multiple times in a relatively short amount of time and now I see why. Plus, they had a salesman who kept bothering me to try and sell my car multiple times despite me telling him no multiple times. Avoid this dealership. They've tried screwing my family members over on their vehicles in the past too. Hopefully their brand new building upgrade didn't come from taking advantage of other customers! More

Thank you Chris and Michal for the nice service and i heartily recommend hundai Palatine,thank you gays heartily recommend hundai Palatine,thank you gays More

we worked with travel and he was great. super nice and helpful. just remember that there will be an extra cost for the interior protection that all their cars are required with. great sales super nice and helpful. just remember that there will be an extra cost for the interior protection that all their cars are required with. great sales people and very helpful. we got a car with them and are happy. More

Be aware of all the positive reviews. This is a bait-and-switch dealer which up front advertises low prices on all their cars, but then you find out that the advertised price is not true This is a bait-and-switch dealer which up front advertises low prices on all their cars, but then you find out that the advertised price is not true at all. All their vehicles come with two add-ons that add over $3,500 to the price of the vehicle. These two completely unnecessary add-ons are Xzilon Protection & LoJack. While the prices might seem great up front, they soon become obsolete when the final price is presented with little flexibility to the buyer. My recommendation: DO NOT BUY A VEHICLE FROM THIS DEALER! More

Very dishonest. They will try to rip you off any way they can. I wouldn’t recommend you going to this dealership!! They will try to rip you off any way they can. I wouldn’t recommend you going to this dealership!! More

Stay away. These are snakes. They refuse to answer simple questions regarding their on line scam promotions, which are designed to lure you in. These are snakes. They refuse to answer simple questions regarding their on line scam promotions, which are designed to lure you in. More