Hyundai of Palatine

Chester Nichols really takes the time for his customers and try’s to give straight answers and very professional when showing the numbers. Thank you! and try’s to give straight answers and very professional when showing the numbers. Thank you! More

Leased a car 3 yrs ago, different ownership, terrible. Was there yesterday, Rod was great, going back today for new car. Unlike before not pushy Was there yesterday, Rod was great, going back today for new car. Unlike before not pushy More

Chet and all the staff made the process so simple and enjoyable. I have purchased many cars and have never been treated better. I would recommend him to anyone. enjoyable. I have purchased many cars and have never been treated better. I would recommend him to anyone. More

Chet is the best salesman we’ve encountered. He pushed through and fought for the Deal that we wanted. Chet, Brian and Jim should be named the Car Avengers because their teamwork was unmatched. PERIODT. I through and fought for the Deal that we wanted. Chet, Brian and Jim should be named the Car Avengers because their teamwork was unmatched. PERIODT. I look forward to work with them again in the near future. Thank you guys very much for all that you do! :) More

The absolute best experience I’ve ever had! These guys went above and BEYOND for me. From start to finish I felt so welcomed and cared for. They worked so hard to get me the best deal they could. I will m went above and BEYOND for me. From start to finish I felt so welcomed and cared for. They worked so hard to get me the best deal they could. I will most definitely go back and I suggest everyone looking for a car to come here and ask for Chet Nichols! He’s the best it’s clear he does what he does to help people not just to improve sales or commission. They promised me my dream car and I was able to drive off with it today! Incredible experience working w Chet Jim and Brian! Thank you guys so much!! More

Jason Kell went above and beyond to make are car buying experience extremely enjoyable he took the time and was not pushy he was great. experience extremely enjoyable he took the time and was not pushy he was great. More

My experience at palatine Hyundai was the most pleasant experience I’ve had in a long time, Chet the sales rep was awesome gives u exactly what u ask for and also goes the extra mile to help u out. Highly experience I’ve had in a long time, Chet the sales rep was awesome gives u exactly what u ask for and also goes the extra mile to help u out. Highly recommend this dealership More

Good Information Sales person was able to provide answers to all my questions so I could make a good decision. Great service in the sales department area. Sales person was able to provide answers to all my questions so I could make a good decision. Great service in the sales department area. More

Horrible customer service experience The only good experience I had with this place was with the salesman who sold me the car. Everything after that has discouraged me from going to this The only good experience I had with this place was with the salesman who sold me the car. Everything after that has discouraged me from going to this place again. They lied to me when I tried to cancel my extended car warranties; I literally had to show them the contract saying that I have 30 days to return them. Really???!! I have been waiting almost 5 months to get my money back from car warranties that I literally canceled a few days after purchase. The staff has been dishonest and prolonging this return unnecessarily. I guess they don't care about reviews or returning customers. I'm never purchasing a car there again, that's for sure. More

Excellent personal sales experience It was my pleasure to work with Dustin Oliff in new car sales. I purchased a fully loaded sonata, and was very pleased with Dustins straight forward a It was my pleasure to work with Dustin Oliff in new car sales. I purchased a fully loaded sonata, and was very pleased with Dustins straight forward approach. I was there to buy a car, not compare, and Dustin did his best to roll with my punches, Dustin himself gets 10 stars. Now the finance department..... quite the different story. The guy on the counter was an absolute bulldog, he would not give me a straight answer toward absolutely any of my questions or requests. He outright lied to me on five separate occasions while i was asking for pricing and specials. I asked five times for a basic list of sale price tax title licensing fees ext... and was told that until i agreed to a payment schedule that could not be produced, yet not five minutes later the manager cane to me with EXACTLY that. Once i got past the rigamaroll with the bottom finance guy, the management in finance thankfully stepped in and saved the sale. I was outright offended and felt completely misguided with the original guy though, i did not care to catch his name nor do I specifically want to call him out, but he requires a serious attitude adjustment. Im sure they know who i’m referring to. I hate to put any blemish towards my experience with the sale and Dustin in particular, but finance nearly blew it. Overall i was satisfied aside from a bit of a lengthy negotiation. More