Hyundai of Palatine

They make you jump through multiple hoops to not help you even after multiple confirmations from mechanic that the issue exists. No follow up and I have to constantly check in physically at the dealerships b even after multiple confirmations from mechanic that the issue exists. No follow up and I have to constantly check in physically at the dealerships because they will not call you back. 2 months after initial confirmation of issue and they are still making me jump through hoops to avoid repair. More

Bought the car there and it's serviced there, recalls, upgrades and always on time with the work! upgrades and always on time with the work! More

I have used Hyundai of Palatine for the past two years for my factory maintenance. They are very professional, thorough, and courteous. for my factory maintenance. They are very professional, thorough, and courteous. More

I have been a customer of this dealer for 2 years and my experience has been great, the scheduling system for appointments is easy and they are always in time to receive my car. Staff is kind and respectful experience has been great, the scheduling system for appointments is easy and they are always in time to receive my car. Staff is kind and respectful and they communicate in a timely manner with any suggestions about services that could improve the long run of my car. More

Great service with a smile. Timely complete service as promised. Used quality products for lasting durability. Timely complete service as promised. Used quality products for lasting durability. More

Had a great experience. Treated with kindness and my car was ready at the time promised. Treated with kindness and my car was ready at the time promised. More

Took my car in for maintenance in November (cost me 2k) and by end of December my check engine light was back on. They wanted an additional 2.5k to fix things that “weren’t found on the previous inspection and by end of December my check engine light was back on. They wanted an additional 2.5k to fix things that “weren’t found on the previous inspection.” I took my car to a local shop and they took care of them same items for 1k. This place will suck all your money out of your wallet. More

To be fair I am rating their Service department based on my first service experience of Hyundai Elantra Hybrid. Sales department was OK. But service experience was below average. 3 years of service is fre my first service experience of Hyundai Elantra Hybrid. Sales department was OK. But service experience was below average. 3 years of service is free (capped at 35k miles) yet I am told this is my first of 3 free services. Car isn’t washed or cleaned under pretext of freezing temperatures which is the case for 4 out of 12 months at the least. Service reminder is not reset. All with very long face as if they hate their job. Will never pay for service here. More

Was told through calls and text messages that a deal can be made with rough numbers being stated. Once I arrived, wasted 45 minutes for numbers that were 4 times higher than stated. Horrible sales team. be made with rough numbers being stated. Once I arrived, wasted 45 minutes for numbers that were 4 times higher than stated. Horrible sales team. More