Hyundai of Orange Park

Car vandalized in their care On Friday the 21st Of June 2019 I took my car to the Hyundai of Orange Park to have some work done ($2,000 for the ac and other odds and ends). While On Friday the 21st Of June 2019 I took my car to the Hyundai of Orange Park to have some work done ($2,000 for the ac and other odds and ends). While my car was in their care overnight on early Sunday morning/late Saturday night the car was vandalized two windows smashed in (passenger front and back) and a few assorted objects stolen (Four cars where struck total). I was called about noon on Sunday and the police met me there to do a report and finger printing. The vandalism happened while the car was in there care and control having work done non-cosmetic, the dealership claims they have security and cameras. When I inquired what would be done next, the manager of the service area stated that he and his company were not liable and would not repair the damage. The manager actually stated, “Just like at AMC theater isn’t responsible if your car is broken into there.” He then proceeded to recommend that I file an insurance claim which I have. I will never buy a car from Hyundai. But Megan was very nice and helpful More

Too long a wait for a simple oil change Even though I had an appointment and arrived a bit early, as in the previous accession, it took them 1 hr and 40 min to change the oil in my car. It w Even though I had an appointment and arrived a bit early, as in the previous accession, it took them 1 hr and 40 min to change the oil in my car. It was not even moved from the place I parked when I arrived, I had to mention to the service Manager in order to have the car at least moved into the shop aret More

Great experience We were impressed with how the sales team worked together. Our salesperson, Ms. Wilson, though a newbie to the dealership she worked very hard and was We were impressed with how the sales team worked together. Our salesperson, Ms. Wilson, though a newbie to the dealership she worked very hard and was eager to help in finding the vehicle we wanted and getting us the best deal. Victor, the sales manager who closed the deal, was excellent in negotiating with us and we didn’t feel pushed. Ryan, the finance person, really went the extra mile in procuring us the best rate and providing information that benefited us (had an extra tag at DMV that I had forgotten about, and since I wasn’t doing a trade in, this provided a smother transaction and reduced cost). This is my first Hyundai and likely not my last. More

Above and beyond Had a warranty item addressed today. Handled extremely well and very timely. Also had to do an emergency video conference. Megan and sales department Had a warranty item addressed today. Handled extremely well and very timely. Also had to do an emergency video conference. Megan and sales department accommodated me with an empty office and great WiFi to conference with. More

Hyundai Kona Great experience purchasing Hyundai Kona. Had an enjoyable test drive including time on the highway to try out all safety features. Am pleased overall Great experience purchasing Hyundai Kona. Had an enjoyable test drive including time on the highway to try out all safety features. Am pleased overall with my purchase. More

Recall on ECM Great local dealership and fantastic customer service!! People very professional and super friendly!! Nice perk they wash your car free after service. Great local dealership and fantastic customer service!! People very professional and super friendly!! Nice perk they wash your car free after service. I Would recommend this dealership to anyone! When it comes to buying my next Hyundai I will definitely go back to Hyundai of OP. More

Work service done efficiently ! They work so efficiently and thoroughly. It was done well and very fast. Communications telling you it was ready were fast and service is excellent. They work so efficiently and thoroughly. It was done well and very fast. Communications telling you it was ready were fast and service is excellent. Very thankful with all personnel and especially with Zach Wombolt, he is very kind with us every time we bring our vehicle. Congratulations team, you are doing a fantastic job with all customers!!! More

Best Service Advisor Hattie is the best! Love her personal service. She always takes good care of me when I come in for service and makes me feel comfortable. Hattie is the best! Love her personal service. She always takes good care of me when I come in for service and makes me feel comfortable. More

Halfway detail job lacks attention to detail Take my vehicle in every 6 months for interior and exterior protection. Many times I have to send the car back for something they overlooked. Just Take my vehicle in every 6 months for interior and exterior protection. Many times I have to send the car back for something they overlooked. Just in this last experience alone they failed to wipe down the dash to left of steering wheel and in front of instrument panel behind the wheel. Also there was a white cream visible on the rear seat backs where they didn’t wipe it In thoroughly and all 4 floorboards still had lots of visible remains that they were not vacuumed well. Also the windshield inside had not been wiped which they usually do to remove haze. Had I not needed to get to my next appointment I would have sent it back to finish the job correctly as I typically have to do. If it weren’t for the “we owe” on the every 6 month protection I wouldn’t waste the drive from Callahan to Orange Park for a job I can do better myself. More

Great people The people in this dealership are really great. They treat you very nice and work with you , to find you the best for you. I truly would recommend the The people in this dealership are really great. They treat you very nice and work with you , to find you the best for you. I truly would recommend them to everyone I know. Joe was truly a great person to deal with thru this process . So was Laqwan. More