Hyundai of Orange Park

Sadly, our experience proves that after the ink is dry on the sale, customer service ends. Hyundai of Orange Park doesn’t strive to ensure the customer is happy past the sale. Sales rep Carl Morgan was nothi the sale, customer service ends. Hyundai of Orange Park doesn’t strive to ensure the customer is happy past the sale. Sales rep Carl Morgan was nothing short of exemplary. His patience, knowledge and accommodating customer service should be emulated throughout other employees. Following the sale, the only thing left was going to finance and finalizing the paperwork, which is, were problems began. At first it was all smiles until after we spent over 45 minutes in finance explaining that we didn’t want any of the 6 dealer add on plans that were offered. The paperwork then showed our interest rate increased by over a point than originally agreed. We were then informed, “that percentage rate is an estimate”. I’m sure there are some that are that naive but it was just insane we would agree to something so ridiculous. Fortune for us Carl was not only still there to get it fixed, he was also getting our car ready. 30 days later we still haven’t received our plate. Being I live in Orange Park, my girlfriend called to let me know she talked to Steve and I could swing by and pick up the plate. After arriving, Steve asked someone else to get it that walked away with a more important call on his cell. After 15 minutes, I went to talk to Steve and he was busy with another customer (I guess because we already purchased and not as important). Carl noticed me there and made a point to ask if there was anything I needed, thanks Carl! He then informed me Stephen Lamphere (GM) was on the phone looking for my plate. It was then discovered my plate was not ready and after giving my cell number, I was informed by Stephen Lamphere (GM) that he would call me the following day when the plate was ready. Needless to say there was no call and I had to follow up through the VW dealership for our plate; of course not before listening to Steve continue to tell me “No problem” and “No worries”. More

My wife, dog and I came to Hyundai of Orange Park to see a new Equus purchase opportunity. From our arrival until our departure (many hours later) with our new Equus, we were very impressed with the friendl a new Equus purchase opportunity. From our arrival until our departure (many hours later) with our new Equus, we were very impressed with the friendliness, professionalism and many courtesies they extended us during the purchase process. Our sales associate, Slyvester, and the Finance manager, Moe, were especially attentive, made the process as efficient as possible and made it easy and enjoyable to purchase our beautiful Equus! AND, in addition to us, many dealer associates were friendly and attentive to our canine child, Daisy! And Hyundai of Orange Park provides every financial incentive to purchase one of their cars. We could not be more pleased. More

Carl listen to our needs and ask questions to make sure that our needs were being met. We were extremely pleased with the level of professionalism and courtesy received from everyone involved in the sales that our needs were being met. We were extremely pleased with the level of professionalism and courtesy received from everyone involved in the sales process, (salesman, sales manager and general manager. More

Aaron was super friendly and very helpful. In fact everyone in the building really made me feel like family. I would definitely recommend anyone close to me to visit. everyone in the building really made me feel like family. I would definitely recommend anyone close to me to visit. More

I went to Hyundai of orange park to look at the new Hyundai Sonata and Elantra and I test drove both, personally I wanted something smaller so I went with the Elantra! Kelton was extremely pleasant to Hyundai Sonata and Elantra and I test drove both, personally I wanted something smaller so I went with the Elantra! Kelton was extremely pleasant to work with, he got me everything I wanted with my new Elantra under the price I wanted to spend!! I would recommend Hyundai of Orange Park to anyone looking to by a car! I would also recommend they deal with Kelton because he was fantastic!! More

I recommend the as excellent as that is the type of service we received. Luis Santos was helpful in answering all our questions, and helping us find what we wanted. service we received. Luis Santos was helpful in answering all our questions, and helping us find what we wanted. More

We love our Elantra and were lucky to Rosemond as our Salesman. He actually listened to us and worked to find our car at our price. We will start with Hyundai of Orange Park next time we are looking to Salesman. He actually listened to us and worked to find our car at our price. We will start with Hyundai of Orange Park next time we are looking to buy. More

Loved it,loved it ,loved it. My sale associate Alan Rawls was on top of thing,he worked with us for over a month until we made our decision on which car we wanted to purchase .He was not pushy at all like ma was on top of thing,he worked with us for over a month until we made our decision on which car we wanted to purchase .He was not pushy at all like many other sale's men,that was a plus.He work with the finance department to make sure we got the payment we can afford and the sweet sonata for my wife and he keeps in contact to make sure we are satisfied with our new car.I will be back for my next purchase. More

Great experience, Hassle free! Carl morgan is very Great experience, Hassle free! Carl morgan is very professional, knows his job and very friendly. Would recommend it to anybody, thanks for a great Great experience, Hassle free! Carl morgan is very professional, knows his job and very friendly. Would recommend it to anybody, thanks for a great deal! More

Everyone was great from the sales person to finance. I would highly recommend Hyundai of Orange Park to my friends and family. Great job everyone. Merry Christmas. would highly recommend Hyundai of Orange Park to my friends and family. Great job everyone. Merry Christmas. More