Hyundai of Orange Park

I've taken my Santa Fe to the service dept. on several occasions. Raymond is a total jerk who gives me and my wife the cold shoulder everytime. He acts like he does not care to help us. Hattie is several occasions. Raymond is a total jerk who gives me and my wife the cold shoulder everytime. He acts like he does not care to help us. Hattie is clueless about everything. She is the wrong person for that type of job. I have been statisfied with my Santa Fe, but not pleased with their service dept. We are due for a new car, so we have made the decision to not go with a Hyundai because of the reasons listed above. We hate it because we love our Santa Fe so much, but we just can't take it anymore. More

Worst experience ever! After leasing a 2013 Veloster, took them 3 months to tell me that the financing did not go thru. Car was returned in perfect condition, within the miles allowed for the period of t took them 3 months to tell me that the financing did not go thru. Car was returned in perfect condition, within the miles allowed for the period of time used, now they are refusing to refund my deposit as specified in their contract. No one is willing to give me an answer, nobody picks up the phone or return my phone call with an explanation. Lousy customer service! Wont recommend it to my worst enemy! Virginia More

The atmosphere was not friendly. He was using sign here price tactics to see if you were serious in purchasing a brand new car. That move is an insult to my intelligence. Victor is a sales manager. The br price tactics to see if you were serious in purchasing a brand new car. That move is an insult to my intelligence. Victor is a sales manager. The brother's owner. He seemed pushy and lacked confidence. We ended buying a new car elsewhere. More

Mr. Ray Shahin was very helpful in the purchasing of my Hyundai Sonata. Also whenever I come in for a quetion about my he does not hesitate to come personally greet me or my wife to answer our question ,pr Hyundai Sonata. Also whenever I come in for a quetion about my he does not hesitate to come personally greet me or my wife to answer our question ,problem, etc, to make sure we are satisfied !!! I have already referred to one of friends who is seriously thinking of purchasing a Hyundai Sonata !!!! He is very personal salesman and not a over bearing sales person. I really like his approach to me to buying this vehicle. Dealerships need more salesman like this young MAN !!!! More

I Loved the experience, professionalism, customer service and great deal!!! The car is great. Would recommend Carl and the dealership to everyone!!! Thank you guys!!! and great deal!!! The car is great. Would recommend Carl and the dealership to everyone!!! Thank you guys!!! More

I'm not happy with how the sales manager, Victor, treated me when my car was at body shop. Seemed he didn't want my business when we talked on the phone. He didn't try to make an effort to make me happy whil me when my car was at body shop. Seemed he didn't want my business when we talked on the phone. He didn't try to make an effort to make me happy while the car was taking a long time at the shop. I told him that I was so upset to the point to just return the car and he simply said, "if that's what you want to do sir, go right ahead" he even said it wasn't his job to know the progress of my car, while Sylvester was in the hospital being with his mother. He is his boss, so while he is out he should try to see where he could help Sylvester. He made me feel my business wasn't important and that he didn't really care. I know he's the brother of the owner of the dealership, and I feel he will never reach a GM status with that attitude and ethics. I appreciate tony, the GM, to go out of his busy schedule and took real good care of me. It's funny that the GM does Victor's job way better on top off all the other stuff that is piled on him. More

Alan Rawls is a great salesman and was very knowledgeable in the vehicle. He was very helpful and answered all my questions. He was very attentive and explained everything of the vehicle with such patience. in the vehicle. He was very helpful and answered all my questions. He was very attentive and explained everything of the vehicle with such patience. More

Thanks for Ray Shahin for his excellent customer service, this dealership is awesome & will recommend anybody to visit & buy there product.I was also amazed how great my new 2013 Hyundai Elantra is,so I invi this dealership is awesome & will recommend anybody to visit & buy there product.I was also amazed how great my new 2013 Hyundai Elantra is,so I invited everybody to test drive this car,It's comparable to my present vehicles"2005 Lexus RX 330 & 2004 Honda Oddysey",Thanks also to Mr.Gonzales,Alan Rawls,MrPatterson,Carl Morgan & Harry Accius.Good luck to you guys & Have a Prosperous New Year!!! More

My wife, dog and I came to Hyundai of Orange Park to see a new Equus purchase opportunity. From our arrival until our departure (many hours later) with our new Equus, we were very impressed with the friendl a new Equus purchase opportunity. From our arrival until our departure (many hours later) with our new Equus, we were very impressed with the friendliness, professionalism and many courtesies they extended us during the purchase process. Our sales associate, Slyvester, and the Finance manager, Moe, were especially attentive, made the process as efficient as possible and made it easy and enjoyable to purchase our beautiful Equus! AND, in addition to us, many dealer associates were friendly and attentive to our canine child, Daisy! And Hyundai of Orange Park provides every financial incentive to purchase one of their cars. We could not be more pleased. More

Sadly, our experience proves that after the ink is dry on the sale, customer service ends. Hyundai of Orange Park doesn’t strive to ensure the customer is happy past the sale. Sales rep Carl Morgan was nothi the sale, customer service ends. Hyundai of Orange Park doesn’t strive to ensure the customer is happy past the sale. Sales rep Carl Morgan was nothing short of exemplary. His patience, knowledge and accommodating customer service should be emulated throughout other employees. Following the sale, the only thing left was going to finance and finalizing the paperwork, which is, were problems began. At first it was all smiles until after we spent over 45 minutes in finance explaining that we didn’t want any of the 6 dealer add on plans that were offered. The paperwork then showed our interest rate increased by over a point than originally agreed. We were then informed, “that percentage rate is an estimate”. I’m sure there are some that are that naive but it was just insane we would agree to something so ridiculous. Fortune for us Carl was not only still there to get it fixed, he was also getting our car ready. 30 days later we still haven’t received our plate. Being I live in Orange Park, my girlfriend called to let me know she talked to Steve and I could swing by and pick up the plate. After arriving, Steve asked someone else to get it that walked away with a more important call on his cell. After 15 minutes, I went to talk to Steve and he was busy with another customer (I guess because we already purchased and not as important). Carl noticed me there and made a point to ask if there was anything I needed, thanks Carl! He then informed me Stephen Lamphere (GM) was on the phone looking for my plate. It was then discovered my plate was not ready and after giving my cell number, I was informed by Stephen Lamphere (GM) that he would call me the following day when the plate was ready. Needless to say there was no call and I had to follow up through the VW dealership for our plate; of course not before listening to Steve continue to tell me “No problem” and “No worries”. More