Hyundai of Orange Park

Bait and switch I was given an out the door price over the phone while looking for vehicles. The salesman said the price was out the door and perfectly friendly when I was given an out the door price over the phone while looking for vehicles. The salesman said the price was out the door and perfectly friendly when speaking to him over the phone. I explained that I would be driving from out of town and I would not drive if the price was not out the door and was assured it was. Upon arrival, salesman had the car waiting and the test and pre-sales experience was excellent. Once the price started to be discussed, the price was raised by 3K!! Basically, this dealership tried every slimy trick (you only typically hear about) in the book. Offered $200 for a trade in that I got $1500 elsewhere on; I politely declined. Played games with the numbers and hid/renamed fees to get me to agree to purchase. I am 100% sure that the salesman left the desk phone speaker on to listen to my conversation while out of the room ( speaker feedback bc his cell was left sitting next to the receiver and he miraculously came in with a new offer that was what I had told my partner I would likely agree to). I, believe it or not, agreed to purchase and started signing. After the 1st round of signatures, I was told that the dealership was purchasing my car for $700 and he wanted my key. This is when I had had enough. I said no and that I had not been made aware of that prior to the start of signature and looked the salesman directly in the eye and said that I had hoped he had not been aware of it and chose to mislead me just to get me to sign. This was the last time I saw my salesman. The next person who came into the room was a finance man who would not sit down, but stand threateningly over my partner and I who were seated. I chose to leave. As we left the dealership at 10:30 pm to drive 1hr+ home (remember I told salesman over the phone that I would not drive if the price was not an out the door price) the finance man spoke to my back the entire time warning me of the mistake I was making, telling me that I should not leave bc I was making a mistake and he knew I was, and so on and so forth--somewhat threatening when you've said no and we're done and someone is less than two feet from your turned back almost whispering in your ear that you're making a grave mistake.... Needless to say, I did not purchase from this awful dealership. I say dealership bc I believe wholeheartedly that it is a culture, not just a bad salesman. I neglected to mention that both salesman and finance guy said the car dealership was on of many that was under the same owner and if I didn't want this car, they could sell me any number of cars from any of their other lots. There were too many similarities in the way the salesman and finance guy acted to have it not be a culture of the dealership rather than a single person. I went to my hometown dealership, Hyundai of St Augustine, the very next day and bought the same year and make (better package) for the price that I was looking for in the first place. I also was able to trade my car in for far closer to what it was worth, wasn't made to feel threatened, and had a fantastic, all around experience. I got 3 phone all's from Hyundai of Orange Park in the 48 hrs after my initial visit. I explained my experience in the 1st phone call and also requested to not be contacted again. Surprise, surprise!! The dealership couldn't even respect my request to not be contacted again. I fully intend to continue to share my beyond negative experience at Hyundai of Orange Park. In addition to that, I will also share my complete opposite, very positive experience at Hyundai of St Augustine. I intend to share both experience through word of mouth and through social media. More

Great service Listened to want I wanted. Found the perfect car for me and worked with me on pricing. Very grateful. Thank you kindly for everything. Car was wel Listened to want I wanted. Found the perfect car for me and worked with me on pricing. Very grateful. Thank you kindly for everything. Car was well detailed More

Sonata purchase I went to Hyundai of Orange Park and was truly the easiest car buying experience I have ever had. Very helpful and great customer service. I would I went to Hyundai of Orange Park and was truly the easiest car buying experience I have ever had. Very helpful and great customer service. I would recommend this dealer to family and friends. More

Excellent customer service My first purchase was a let down as the car had so many service issues however, today I went back to Hyundai and was treated with the utmost respect. My first purchase was a let down as the car had so many service issues however, today I went back to Hyundai and was treated with the utmost respect. In addition, I was provided excellent customer service by Pete Holmquist and Johnny Chavez. They restored my faith in your company. Thank you, again. CC More

Purchase of a new car Carl Morgan was very professional, helpful and pleasant . I did not feel pressured in any way and that is refreshing for a car dealership. I will de Carl Morgan was very professional, helpful and pleasant . I did not feel pressured in any way and that is refreshing for a car dealership. I will definitely refer my friends to Carl Morgan. More