Hyundai of Orange Park

Great Product Real People The staff at this dealership always treat me with courtesy and help answer all my questions in a professional manner. They are genuine and understand The staff at this dealership always treat me with courtesy and help answer all my questions in a professional manner. They are genuine and understand their product and get to know you personally. More

Pleasure and Pain.. Nearly 3 weeks after driving away with a 2015, the 2011 trade in has not been paid off. The DD-214 I gave up has been misplaced. It has my SSN on it Nearly 3 weeks after driving away with a 2015, the 2011 trade in has not been paid off. The DD-214 I gave up has been misplaced. It has my SSN on it. Credit report watcher now. More

SERVICE Went in for a "once-over" before I go on a road trip. Of course the news was bad, to the tune of $600+. However, this is the first work my 2007 Sant Went in for a "once-over" before I go on a road trip. Of course the news was bad, to the tune of $600+. However, this is the first work my 2007 Santa Fe has required since I bought it new. Sherman Cooper was our service guy, the bearer of bad news, but he explained everything in detail, checked with our extended warranty to see if any of the repairs were covered (of course they weren't). With all that said, the several times Sherman has been our service rep, his customer service was above and beyond what I've experienced in the past and actually more than I expected. He should be the training model for Hyundai service!!! Thanks! One last thing, the customer service waiting area needs upgrading. LOUSY CHAIRS and terrible magazine selection... More

Excellent experience Everyone at Hyundai of Orange Park is very helpful. Out sales lady was knowledgeable and definitely not pushy. We appreciated all her help! We will Everyone at Hyundai of Orange Park is very helpful. Out sales lady was knowledgeable and definitely not pushy. We appreciated all her help! We will return there the next time we need to purchase a car. More

TERRIFIC DEALERSHIP I bought my Elantra a couple of years ago and since then I have had the absolute BEST experiences when I go to the dealership or even when I just call I bought my Elantra a couple of years ago and since then I have had the absolute BEST experiences when I go to the dealership or even when I just call in. I don't even live near the dealership but it doesn't matter because I will drive to wherever they are. I pass 2 other Hyundai dealerships just to go to Hyundai of Orange Park. ALL OF THE STAFF is always eager to help you with whatever you need. From the smallest things to the larger ones, they make you feel like you're part of their family. Not like an inconvenience, like a few other places around Jacksonville. I wouldn't take my car anywhere else! Love everyone there!!! More

i feel like they really care i love them i'm always satisfied. i feel like i'm at home. i love going there cause i can talk to who ever and they listen and i think they care and they remember i'm always satisfied. i feel like i'm at home. i love going there cause i can talk to who ever and they listen and i think they care and they remember More

Some difficulty communicating, but good work Meghan (forgot last name) was manning the service center when I went in on a Sunday for an oil change. It could be that I'm used to more personal serv Meghan (forgot last name) was manning the service center when I went in on a Sunday for an oil change. It could be that I'm used to more personal service, but every time I go in to this dealership, not a single person asks for my name. They just take my keys and go. They don't even write down the services I request or provide any sort of written estimate. It's always, "Are you waiting or dropping off?" Then they take down a phone number and turn to the next customer. It's a little disconcerting. Like, I said, I could just be sensitive. My experience with other service centers is much less rushed, and they write down everything they intend to do for my vehicle before presenting the estimate for my signature. Only then do they request the keys. In regards to Meghan, she greeted me right away, which was nice, but didn't ask for my name or give me a time estimate. She also didn't call when my car was finished, even though they were closing soon. This is now what I've come to expect. Whoever changed my oil and washed my car did a fine job. More

Excellent Service Took my Sonata in for regular maintenance. Hattie Bramlitt my service coordinator was very friendly. She explained the work which was recommended Took my Sonata in for regular maintenance. Hattie Bramlitt my service coordinator was very friendly. She explained the work which was recommended at this time for my car. The car was serviced and ready to be picked up at the time she had given me. She went over all of the services that were done. I highly recommend Hattie Bramlitt the next time you car is in need of service. Thomas Srb More

Great Service Zack Wombolt took care of me in very timely manner with the service on my Elantra. Alan Rawls help me pick out a new car and He helped program my ph Zack Wombolt took care of me in very timely manner with the service on my Elantra. Alan Rawls help me pick out a new car and He helped program my phone with the Bluetooth. More

Excelleny experience buying a new Hyundai Elantra on 5-13-15 Alan Rawls provided excellent and expedient service throughout the process of purchasing a new Hyandai Elantra on 5-13-15. He answered all of our ques Alan Rawls provided excellent and expedient service throughout the process of purchasing a new Hyandai Elantra on 5-13-15. He answered all of our questions and the entire experience from beginning to end lasted less than 2 hours at which time we drove away in our new vehicle. We have no complaints. More