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Hyundai of Orange Park
Jacksonville, FL
1,174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,174 reviews
June 10, 2015
oil change and inspection Zack Wombolt is my representative and each time I come it is always a pleasant experience. Keep up the great work. I commend your dedication Zack Wombolt is my representative and each time I come it is always a pleasant experience. Keep up the great work. I commend your dedication More
by lamar1221
Employees Worked With
Zack B Wombolt
June 10, 2015
2nd to None! If you want to experience excellent customer service, call Hattie Bramlitt at Hyundai of Orange Park. She is knowledgeable, professional, and will gi If you want to experience excellent customer service, call Hattie Bramlitt at Hyundai of Orange Park. She is knowledgeable, professional, and will give you the best service of any car dealer anywhere! I always leave with a Wow feeling for the experience in dealing with her. I have dealt with a lot of service professionals over the years but she is by far the best I have ever dealt with. Crazy but I actually look forward to bringing my cars in to have them worked on! More
by John P
Employees Worked With
Steve Vargas
June 09, 2015
Ask for Carl Morgan at Hyundai of Orange Park!! Carl Morgan did an amazing job for me, he took great care of me during the sales process and not once did i feel anything but comfortable with how eve Carl Morgan did an amazing job for me, he took great care of me during the sales process and not once did i feel anything but comfortable with how everything was being handled. If you have had poor sales service in the past i recommend seeking out Carl Morgan from Hyundai of Orange Park he will take good care of you. More
by WKANACK33
Verified CustomerEmployees Worked With
Carl Morgan
June 08, 2015
Service As I stated before and to Joe (sales rep) The only reason I keep coming to OP is Hattie Bramlitt. Have good report there about the only one I do tru As I stated before and to Joe (sales rep) The only reason I keep coming to OP is Hattie Bramlitt. Have good report there about the only one I do trust and have confidence in there in any more. Whenever I have to come with my daughter Brooklyn. HATTIE has gone way out of her way to help keep a 5yo occupied. Thank You Hattie!!! I didn't deal with anyone of the chosen below Had to input to submit More
by Charley
Employees Worked With
Antonio Gonzalez IV, Alan Rawls, Carl Morgan, Ray Shahin, Sylvester Patterson
June 08, 2015
Hyundai of Orange Park No pressure,was a good experience. Ihad to bring the car back because My air conditioning did go out after a week, and my salesman, Alan Walsh, kept i No pressure,was a good experience. Ihad to bring the car back because My air conditioning did go out after a week, and my salesman, Alan Walsh, kept in constant touch with me to make sure I was happy with my loaner and he did everything he could to expedite the repair process More
by MOGILVIE
Employees Worked With
Alan Rawls
June 08, 2015
routine car maintainence I recently had my car serviced here and I was treated very well. Actually Ms. Hattie Bramllit made me feel like a VIP, as if I was the only one that m I recently had my car serviced here and I was treated very well. Actually Ms. Hattie Bramllit made me feel like a VIP, as if I was the only one that mattered there. I was told exactly what would happen, how long it would take and was given a courtesy car at her suggestion. My experience was seemless, no problems what so ever. This took the stress off of my whole day! Thank you Ms. Hattie! More
by Bonnie
Employees Worked With
Hattie Bramllit
June 07, 2015
Worst dealership experience EVER! Three weeks AFTER we purchased a vehicle we received a call from our salesman stating that we had to RETURN it!!! After staying until nearly 11:00 on Three weeks AFTER we purchased a vehicle we received a call from our salesman stating that we had to RETURN it!!! After staying until nearly 11:00 on a Saturday night to meet with the finance department and sign all of the paperwork, it turns out that the deal fell through and the vehicle that we were told was ours, that everything was finalized and a done deal, was in fact NOT true! As the weeks passed, we realized that we hadn’t yet received word on which bank was purchasing our loan and we hadn’t received any information about who to make our upcoming car payment to, so we called the finance department a couple of times just to make sure that everything was fine and just to see what was going on, what the holdup was. Both times we called, we were assured that everything was fine, that they had just been very busy, but not to worry about anything because the deal had been finalized. We even spoke with Wells Fargo on the phone and they confirmed that they were purchasing our loan from Hyundai of Orange Park. So needless to say, we were beside ourselves when we received a call stating that the deal fell through and that we had to return the vehicle that we had just purchased, the vehicle that we had been driving around for 3 weeks, the vehicle in which we were getting ready to make our first car payment on within a week of two! We even received a letter in the mail from Wells Fargo stating that they had agreed to buy our loan from Hyundai of OP, but not at the rate and terms that we had agreed on (and signed paperwork for) with the dealership. The dealership tried to “fix” their mistake by then offering us a new deal (I use that term VERY lightly) on the same vehicle at a MUCH, MUCH higher rate. That was their take on “helping us out” and making sure that we were going to get the vehicle that we wanted. In my opinion, the lack of communication and the lack of correct, HONEST, information is the fault of the dealership and we will NEVER do business with them again and we highly encourage anyone who is in the market for a Hyundai to drive the few extra miles across town and visit Key Hyundai of Jacksonville. I’ve purchased 3 Hyundai’s with them over the years and made a HUGE mistake in not going back to them last month; a mistake in which I will never make again. My entire family drives a Hyundai (seriously, we all do) and we will NEVER return to Hyundai of OP. You just don’t treat customers the way in which they treated us. We’re extremely disappointed. More
by ktgirl040882
Employees Worked With
Timothy Reynolds, Steve Vargas
June 06, 2015
Great Product Real People The staff at this dealership always treat me with courtesy and help answer all my questions in a professional manner. They are genuine and understand The staff at this dealership always treat me with courtesy and help answer all my questions in a professional manner. They are genuine and understand their product and get to know you personally. More
by GUNGADIN11
Employees Worked With
Carl Morgan
June 04, 2015
Pleasure and Pain.. Nearly 3 weeks after driving away with a 2015, the 2011 trade in has not been paid off. The DD-214 I gave up has been misplaced. It has my SSN on it Nearly 3 weeks after driving away with a 2015, the 2011 trade in has not been paid off. The DD-214 I gave up has been misplaced. It has my SSN on it. Credit report watcher now. More
by COAL2MINE78
Employees Worked With
Alan Rawls
June 04, 2015
SERVICE Went in for a "once-over" before I go on a road trip. Of course the news was bad, to the tune of $600+. However, this is the first work my 2007 Sant Went in for a "once-over" before I go on a road trip. Of course the news was bad, to the tune of $600+. However, this is the first work my 2007 Santa Fe has required since I bought it new. Sherman Cooper was our service guy, the bearer of bad news, but he explained everything in detail, checked with our extended warranty to see if any of the repairs were covered (of course they weren't). With all that said, the several times Sherman has been our service rep, his customer service was above and beyond what I've experienced in the past and actually more than I expected. He should be the training model for Hyundai service!!! Thanks! One last thing, the customer service waiting area needs upgrading. LOUSY CHAIRS and terrible magazine selection... More
by Fred
Employees Worked With
Sherman Cooper
