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Hyundai of North Miami

Miami Gardens, FL

4.6
2,849 Reviews

21400 NW 2nd Avenue

Miami Gardens, FL

33169

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Showing 2,849 reviews

April 17, 2026

Tire problem. Fixed - excellent service. However, In Feb I came in with a broken passenger-side windshield wiper. It was temporarily fixed & a part ordered fo More

by kinglovinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandler Nelsen, Henry Cabrales
Apr 21, 2026 -

Hyundai of North Miami responded

Thank you for sharing your concerns. We apologize for the confusion and lack of communication you've faced regarding your parts order, and we will share your concerns with our team. Please use the contact below to get in touch with me directly, and I hope to resolve this issue for you promptly! Best, Allan Perez - Service Manager - allanperez@lithia.com - 786-610-7390

Apr 28, 2026 -

Hyundai of North Miami responded

Thank you for getting back to us, and I hope you enjoyed your cruise. I appreciate the update and apologize for the continued delay regarding the driver-side windshield wiper repair. I will be checking on the status of the part and coordinating next steps so we can get you scheduled as soon as possible. I’ll reach out to you directly by phone or email once I have the most current information. Thank you for your patience, and I look forward to assisting you. Best regards, Allan Perez - Service Manager - allanperez@lithia.com - 786-610-7390

May 01, 2026 -

kinglovinger responded

I was suppose to be notified whether or not the part for my car has come in (so I can schedule the maintenance).

May 02, 2026 -

kinglovinger responded

I spoke to Harold Cruse in your repair dept on Tues, April 28. He said the part for my car should arrive Thurs, April 30. I asked him to call & let me know that it had arrived so I could schedule to have it installed. When I didn't hear from him, I called several times on Thursday and left messages. Friday I called 3 times and left messages. Today (Sat, May 2) I again calle and left messages. He hasn't replied. I called you yesterday and today leaving messages. No reply. I called the manager of the dealership today and left a message (apparently, no one at your dealership answers the phone). No reply. I'm just trying to find out of the part to fix my windshield wiper has arrived so I can schedule installation. Please have someone call me at (301) 520-6709 and, if I don't answer, leave a message.

April 13, 2026

Kevin was so welcoming, helpful and kind and provided a great first impression of your center. He is the primary reason I will return!! But the entire staff was friendly and I was happy with the service. I More

by coachnancyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Calvo
Apr 14, 2026 -

Hyundai of North Miami responded

Thank you for your kind words about Kevin and the team! We’re delighted to hear you had such a positive experience, and we look forward to seeing you again at Hyundai of North Miami. Until then, safe travels!

April 12, 2026

Excellent service on my Hyundai! Would highly recommend this dealership. Make sure you see Kevin. More

by PGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Calvo
Apr 13, 2026 -

Hyundai of North Miami responded

Thank you so much for the five-star review of Hyundai of North Miami! We’re delighted to hear that Kevin and our team provided you with stellar service during your recent visit. Your recommendation means a great deal to us, and we look forward to serving you again in the future.

March 30, 2026

Everyone was very helpful and professional. Fast service as well. very comfortable waiting room. Good coffee. More

by MILETALO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Nunez
Mar 31, 2026 -

Hyundai of North Miami responded

It was a pleasure to be of service! We strive to provide a professional and friendly environment for our customers, so it's great to hear we hit the mark for you! Swing by Hyundai of North Miami again soon!

March 21, 2026

Muy. Amables y la persona que me atendió súper atento y muy pendiente de mi atención More

by normakarolina12345
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Cruz
Mar 23, 2026 -

Hyundai of North Miami responded

¡Gracias por su reseña de 5 estrellas! Nos alegra saber que nuestro equipo le brindó un servicio amable y atento aquí en Hyundai of North Miami. ¡Nos vemos la próxima vez!

March 20, 2026

Este review no tiene que ver con el vendedor Guillermo Marquez quien fue excelente... Ni con el vehículo Ioniq 5 2025 del cual estamos muy contentos... Tiene que ver con una promesa de que Hyundai iba a c More

by Oscar Ettedgui
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Marquez
Mar 23, 2026 -

Hyundai of North Miami responded

Oscar, Gracias por tomarse el tiempo para compartir sus comentarios. Es decepcionante escuchar sobre su experiencia y el nivel de comunicación que ha encontrado. Entendemos su frustración y agradecería mucho la oportunidad de hablar con usted directamente. Por favor, envíe por correo electrónico su método de contacto preferido y su disponibilidad a josephrodriguez@lithia.com, y me comunicaré con usted lo antes posible. Gracias, Joseph Rodriguez - Assistant General Manager - josephrodriguez@lithia.com

Mar 25, 2026 -

Oscar Ettedgui responded

Buenos días Joseph... y un feliz resto de semana... Estoy esperando su gentil llamada...

Mar 25, 2026 -

Hyundai of North Miami responded

Oscar, Gracias por tomarse el tiempo de compartir este contexto adicional. Agradecemos sinceramente sus amables palabras sobre su experiencia con Guillermo. Sus inquietudes son muy importantes para nosotros, y agradezco su paciencia mientras reviso su situación y trabajo para ponerme en contacto con usted. Gracias, y espero hablar con usted pronto. Joseph Rodriguez - Assistant General Manager - josephrodriguez@lithia.com

Mar 27, 2026 -

Oscar Ettedgui responded

Buenas tardes Joseph... y le deseo un feliz fin de semana... Aun sigo esperando su gentil llamada para obtener una respuesta a mi solicitud... Muchas gracias...

Apr 02, 2026 -

Oscar Ettedgui responded

Buenas tardes Sr. Joseph... La verdad no entiendo el funcionamiento del Customer Service del Dealer, porque sigue pasando el tiempo desde el 23 de marzo pasado que usted amablemente respondió a mi queja diciendo que se pondría en contacto conmigo para darme una respuesta ... Y no es desde el 23 de marzo pasado, es desde comienzos de año que aun nadie dentro del Dealer me ofrece gentilmente una respuesta a mi solicitud... es verdaderamente insólita esta situación... ¿A quién más puedo escalar?

Apr 03, 2026 -

Hyundai of North Miami responded

Oscar, gracias por tu retroalimentación actualizada. Me disculpo sinceramente por la demora en comunicarme contigo. Quiero asegurarte que tus inquietudes se toman muy en serio, y me comunicaré contigo directamente lo antes posible para tratar este asunto con más detalle. Dayan Garcia - Sales Manager - dayangarcia@lithia.com

Apr 08, 2026 -

Oscar Ettedgui responded

Buenas tardes Sra. Dayan García... Espero se encuentre bien... El 3 de abril pasado recibí su gentil respuesta de que iba a contactarme para ofrecerme una respuesta... Hoy es 8 de abril y aun no he recibido su llamada... Su llamada ni la de ninguna persona en el dealer para ofrecerme una respuesta a mi requerimiento... ¿Qué me sugiere que deba hacer?

March 16, 2026

I’m am so pleased with this dealership especially Harold Cruz in the service department. He is so professional and does not want you to leave without helping with every issue. He is definitely an asset to t More

by sharonprigmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Vasquez, Harold Cruz
Mar 17, 2026 -

Hyundai of North Miami responded

We're happy to hear you are pleased with your experience here at Hyundai of North Miami. Harold will love to hear that his efforts were helpful during your visit. Thank you for choosing us! If there's anything else we can do for you in the future, reach out anytime.

March 15, 2026

Yes, my service rep was very courteous and knowledge and was very responsive to my concern regarding the major repair as well as the concerns I had More

by Mti
Recommend Dealer
Yes
Employees Worked With
Harold Cruz
Mar 16, 2026 -

Hyundai of North Miami responded

Thank you for the wonderful 5-star review of Hyundai of North Miami! We look forward to assisting you again with any future automotive needs. Have a great day!

March 15, 2026

I had a very pleasant experience with my service representative Rodney … and I wasn’t there as long as anticipated More

by harrymel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderick Randle
Mar 16, 2026 -

Hyundai of North Miami responded

Thank you for sharing your experience! We’re glad to hear that Rodney provided you with such pleasant service and that your visit was quicker than expected. We appreciate you choosing Hyundai of North Miami and look forward to assisting you again in the future!

March 14, 2026

Good service, and excellent attention, fast service and efficient !!! grateful for the service. Thank you !!! More

by guille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Nunez
Mar 16, 2026 -

Hyundai of North Miami responded

Guille, we're delighted to hear about your positive experience! Thank you for choosing Hyundai of North Miami. We look forward to assisting you again in the future! Safe travels!