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Hyundai of North Charleston

North Charleston, SC

3.9
746 Reviews

8485 Rivers Ave

North Charleston, SC

29406

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Showing 746 reviews

August 04, 2013

My Rating : Thumbs DOWN My Recommendation : Check basic My Rating : Thumbs DOWN My Recommendation : Check basic part and service prices before you choose a dealership(this dealership). The engine air fi More

by 40ishandcounting
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
parts counter guy
Aug 19, 2013 -

Hyundai of North Charleston responded

Hendrick Hyundai North wrote on 8/19/2013 3:21:23 PM: Dear 40ishandcounting, Hendrick Hyundai North participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. You gave us fair to good ratings on customer service and friendliness, but it appears that the dealer pricing on the OEM air filter was what prompted a poor score. Our OEM air filter for your vehicle retails for $23.95 and has been that price for a long time. However, if you add our labor charge of $9.50, that brings it to $33.45, and with tax would put the cost over $35.00. I can only guess that there was a miscommunication and that you were quoted a price that included labor. We are in a highly competitive market and we are not in the practice of gouging customers. I do hope that you will give us another opportunity to earn your business. Sincerely Customer Relations @ Hendrick Hyundai North --------------------------------------------------------------------------------

August 04, 2013

He was very helpful with getting us into a car that fits into our budget. He was very nice and talked to us in a way that we could understand because we have never bought a new car before. More

by lisabrian1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 31, 2013

Thank you Shawn Couch you was very helpful and nice I highly recommend you for your experience and knowledge of the Hyundai Sonata we thank you Shawn Couch for being so patient with us your assistance of More

by CostelloLove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 29, 2013

Originally my wife and i were only planning to trade in her 2007 Toyota Rav 4 for a new 2013 Hyundai Santa Fe 2.0T, but after my experiences with the staff and a couple of test drives with the car, plus th More

by shutterbuddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Stevenson
July 28, 2013

Many thanks to Shawn Couch and Jesse Jennings for making my Hyundai purchase a great one. Jesse was very helpful, patient and professional during my "deciding period". When I was ready to purchase the car J More

by scbackbird
Customer Service
Friendliness
Price
Recommend Dealer
Yes
July 26, 2013

My husband and I visited the Hendrick Hyundai North location on July 25, 2013, in hopes of trading in my 2012 Hyundai Veloster for a new Hyundai Sonata. I was immediately greeted upon entering the loca More

by cootercat25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 22, 2013

It was the first car I bought. Shawn walked me through the entire process offering his own insight and advise throughout. Made me feel very relaxed and confident on buying the truck. Went above and beyond More

by fuzzybutt831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 17, 2013

Shawn Couch was very professional and took the time to clarify all logistics regarding my new purchase. Initially, it was expressed to me that it would be difficult to trade my car in for a new car. Howev More

by mjholt08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 02, 2013

This is a amazing dealer! I wanted a new car and I accidently came across the South Carolina dealer when I lived in North Carolina... after 30 minutes of talking to him, I got approved and got my new More

by MalindaH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 24, 2013

Shawn Couch did an excellent job in supporting my request to be in and out of there as quick as possible with a new car and a fair price on my trade-in. He kept me informed of where we stood throughout the More

by mikemah1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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