Hyundai of North Charleston

Incredibly surprised! Truly fantastic experience! You never know what to expect from a car dealership, but these guys hit it out of the park. Thank you Scott for a truly Truly fantastic experience! You never know what to expect from a car dealership, but these guys hit it out of the park. Thank you Scott for a truly memorable buying experience! More

Horrible experience. Unpleasant atmosphere and employees Had a 3pm appointment and was not attended to until 10 minutes past my appointment time. Then, waited another 20 minutes to have issue reviewed by par Had a 3pm appointment and was not attended to until 10 minutes past my appointment time. Then, waited another 20 minutes to have issue reviewed by parts employee, Adam. He answered my questions promptly once he did arrive. Quote was 300 over competitor so I left. If that was all that happened there would be nothing else to write. During my total of a half hour wait time, Barbara Batista, potentially one of the most miserable human beings I have encountered, talked down to several customers, turned one customer away because she "needed a second" to herself, and then argued with yet another customer. The overall atmosphere was tense and made my wait time even less pleasant. Jamie did check on me once he saw I had waited about 20 minutes in. I saw three customers walk out with no resolution to their problems and multiple walk out angry and frustrated by how they were treated. It was as if the customers were seen as a total nuisance and bother. Absolutely 0 customer service. I am just glad I was not also in Ms. Battistas line. Too bad there was only one other line open - as the third station was left unmanned after a customer approached the employee who said he was starved and needed a hamburger before walking away with no further direction. Who is teaching these service employees to "serve" the customers? I will be looking into any possible way I may be able to cancel my service contract just to stay far away from here. I went to a competitor afterward and it was like night and day- I had all my questions answered, problem resolved promptly, and the employees knew how to respectfully converse with their customers. I was wondering why the west Ashley location closed - it was certainly not kept open due to the quality of "customer service" provided. Everyone has bad days, I hope whatever is going on with Ms battista is resolved because she really did seem very miserable. The center in general was unorganized and obviously managed inefficiently. More

Poor customer service and charged unnecessarily I took my 2011 Hyundai Accent in after I discovered that there was a recall on stop lamp switch that my my brake lights to not work. I was informed by I took my 2011 Hyundai Accent in after I discovered that there was a recall on stop lamp switch that my my brake lights to not work. I was informed by a rude customer service agent, Malvern Holmes after about 1 1/2 hours, that all three brake bulbs needed to be replaced ($49.62) and there there were possible other issues, requiring a $125.00 diagnostic fee charge. Against my better judgement, I paid for the bulb replacement but not the diagnostic fee. After I get home, I discover that my right turn signal is now not working!!!! While I was there. another female customer, in for a recall issue, was informed that she needed a $125.00 diagnostic fee as well. I should have realized at that moment that this place was a scam, but there are no there are no other Hyundai dealers in the area. I will drive the distance to another dealer, if necessary. More

NEW BEGINNINGS MY EXPERIENCE WITH BUYING MY CAR....VERY SATISFIED. VERY FRIENDLY.VERY PROFESSIONAL...I WOULD RECOMMEND OTHERS TO VISIT THIS DEALERSHIP. YOU WILL NOT MY EXPERIENCE WITH BUYING MY CAR....VERY SATISFIED. VERY FRIENDLY.VERY PROFESSIONAL...I WOULD RECOMMEND OTHERS TO VISIT THIS DEALERSHIP. YOU WILL NOT BE DISAPPOINTED. GO CHECK THEM OUT More

Hyundai Originally looking at used cars none of them net my needs or satisfaction. He then proceeded to price out new vehicle options in a similar price range Originally looking at used cars none of them net my needs or satisfaction. He then proceeded to price out new vehicle options in a similar price range that would meet my needs so that I was able to find a new car . More

Very satisfied Very Happy Fred was great this is my second Hyundai very Happy with dealership anyone I know I would recommend then for Hyundai car or SUV I now have Very Happy Fred was great this is my second Hyundai very Happy with dealership anyone I know I would recommend then for Hyundai car or SUV I now have both More

17 Elantra Overall I was satisfied with my purchase. Any issues were dealt with before I even knew they came up. Was not completely satisfied when I was looking Overall I was satisfied with my purchase. Any issues were dealt with before I even knew they came up. Was not completely satisfied when I was looking at used cars. More

Great Service Advisor I made an appointment for Saturday the 27th of May to have a tire replaced. Had received a call on Thursday 25th to let me know my tire was in. I made I made an appointment for Saturday the 27th of May to have a tire replaced. Had received a call on Thursday 25th to let me know my tire was in. I made the appointment with the person that called me. When I arrived on Saturday morning for my 10:15 appointment, I was told I was not on the schedule. Won't go into my Tuesday and Wednesday conversations with service. Needless to say I was very upset. Will Nolan, the service advisor, despite my losing my cool, went above and beyond to take care of my situation. He was calm, kind, and assuring. My wait was very short even though they had a full schedule. Thanks Will. More

Purchase review I had a great experience purchasing my new car. The price was great and upgrades were even better. The service package was appreciated and the dealers I had a great experience purchasing my new car. The price was great and upgrades were even better. The service package was appreciated and the dealership employees were very helpful and courteous. More

Wonderful car buying experience This is now my fourth Hyundai and I love them. I commend the staff, everyone was professional and courteous. I picked out my car online and it was rea This is now my fourth Hyundai and I love them. I commend the staff, everyone was professional and courteous. I picked out my car online and it was ready for me when I arrived at my appointment time. The entire process went quite smoothly and was fantastic. More