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Hyundai of Noblesville
Noblesville, IN
745 Reviews
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March 14, 2022
The worst experience ever with this location. We brought our car on March 02,2022 for oil change and maintenance check, requesting also from the advisor to check for a noise we were hearing from We brought our car on March 02,2022 for oil change and maintenance check, requesting also from the advisor to check for a noise we were hearing from the car. after 2 hours and more time in there, they came back saying they changed the oil but didn’t had time to check the noise. We immediately scheduled an appointment for next week early morning, with the goal to find and figure out the noise, have an estimation value to fix it android the timeframe the car would stay in the service. They kept the car for 2 hours and 30 minutes with no communication at all on what was going on. We needed to leave to pick up the kids from the school and requested the car back to leave and come another day. They were giving 0 information to my husband about the car. They also had deactivated the inside camera of our car during the entire time in the service. My husband was continuing to ask for the car and the advisor told him the car was located in another service location. On top of that, the bill we paid was $135 for an inspection/ diagnosis ???!!! This amount was not declared / stated in the estimation invoice at all. How this can happen when we clearly said to the advisor since in the beginning that we needed to only figure out the issue of the noise before deciding to do any work on it. And they did not do any work on it!! The worst service ever ! Lack of communication, lack of transparency and clearly charging us for a non performing service at all. They used the situation that my husband did not had a good understanding of English language and made his sign papers that he was not understanding at all, using his trust. We have been their customer since 2019 when we first purchased our car in their dealership. In addition, a complete incompetent response from the service manager as well after informed him about the situation with his employee. This is the last time we go to this location. It was a very bad experience! Shame on the “service” provided from this advisor! More
by Julia
Employees Worked With
Marcus McQueen
March 03, 2022
Aaron was great to work with. He was quick to respond when I first called in, accommodating with our schedule to come look at the car and super helpful through the entire process He was quick to respond when I first called in, accommodating with our schedule to come look at the car and super helpful through the entire process More
by Scriptandscriptures
Employees Worked With
Zachary LaRose, Aaron Robinson
March 03, 2022
Terry Lee Genesis/Hyundai is located in Noblesville, IN. It is a beautiful combined and spacious dealership. Handled my initial transaction/reservation of our 2022 GV70 over the phone directly with our sal It is a beautiful combined and spacious dealership. Handled my initial transaction/reservation of our 2022 GV70 over the phone directly with our salesman Peyton Johns. As most of us in the new car market know or have experienced, it is a bit more challenging to find our specific vehicle anywhere. Especially when it comes to the 2022 GV70 3.5T Sport Prestige. Thankfully, Terry Lee had our specific vehicle on order and while it took a bit longer than expected to arrive, Peyton kept us up to date on delivery updates. Additionally, the Dealership never deviated from MSRP list price from the time of order in October of 2021. Would recommend that if you are ever in the Indianapolis area, stop by this dealership and introduce yourself to the professional staff at Terry Lee Genesis. More
by Teeman
Employees Worked With
Zachary LaRose, Troy Owen, Peyton Johns
February 27, 2022
Very smooth transition. Laura gets back with you quickly and follows up on everything that you have questions about. Laura gets back with you quickly and follows up on everything that you have questions about. More
by williambeeler
Employees Worked With
Laura McLain, Zachary LaRose, Troy Owen
February 20, 2022
Right from the very first moment, from the first contact of my inquiry until I drove my new Hyundai Tucson off the lot, it was a smooth and pleasant experience. Jonathan was our sales representative and he of my inquiry until I drove my new Hyundai Tucson off the lot, it was a smooth and pleasant experience. Jonathan was our sales representative and he was always pleasant when I spoke with him. He was very prompt in answering any questions I had and with my busy schedule, he was adaptive to when I could only communicate via email, text or phone. Zachary also was great to work with from the finance department. He made all the finance paperwork easy and answered all of our questions. When we are in the market to purchase another vehicle, we will call upon Jonathan again and the staff at Terry Lee because we know it will be another positive experience. More
by Kim.Converse
Employees Worked With
Zachary LaRose, Jonathan Mendoza
February 11, 2022
The sales and finance staff were a pleasure to work with on my new car lease. Particularly Andy Loper was prompt, professional, pleasant, and patiently answered all of my questions about how the new car wor on my new car lease. Particularly Andy Loper was prompt, professional, pleasant, and patiently answered all of my questions about how the new car worked. He even provided me with a tissue when I got emotional saying goodbye to a tragically filthy but very well-loved 16 year old car. Also, Stephanie in finance made me feel very comfortable and treated me just as professionally and politely as Andy did. All in all, I had a wonderful experience and will not hesitate to recommend Andy and Terry Lee Hyundai to anyone looking for a new car. Thank you for providing a business with a thoughtful, patient, and kind culture and professionals. It shows and it is appreciated! More
by Jenniferwallace401
Employees Worked With
Jarrett Sands, Stephanie Flanigan, Andy Loper
February 08, 2022
As always, working with Laura McClain was easy-peazy. This is the 3rd vehicle leased/purchased through Terry Lee Hyundai with her, and it was as smooth as silk to get us into a Hyundai Palisade Limited A This is the 3rd vehicle leased/purchased through Terry Lee Hyundai with her, and it was as smooth as silk to get us into a Hyundai Palisade Limited AWD. 12 hours into our ownership and we couldn't be more pleased. More
by cfedor
Employees Worked With
Laura McLain, Zachary LaRose, Joe Nolan
February 07, 2022
I've been a longtime customer of Terry Lee's service dept., and although anyone can make a mistake or be misunderstood, this store strives to make it right - even after you walk out the door. Customer s dept., and although anyone can make a mistake or be misunderstood, this store strives to make it right - even after you walk out the door. Customer satisfaction is their goal... even if they missed the ball the first time. Sylvia is a big part of that & has always come thru when I bring work in, and keeps me updated if I wait on-site for my vehicle. Sylvia is one reason I am a repeat customer, and I hope she stays with Terry Lee Hyundai for quite a while.... thanks, Sylvia! JSByrd More
by jsmbyrd
Employees Worked With
Sylvia Flagg
