Hyundai of New Port Richey - Service Center

Very polite and fast service I was seen very quickly and the service rep was very polite and explained everything to me. When my vehicle had to be kept longer than i had planned t I was seen very quickly and the service rep was very polite and explained everything to me. When my vehicle had to be kept longer than i had planned they gave me a loaner so i could get home and back to the dealer when i had to so i wouldn't have to sit all day. Service is not cheap but it was done right. More

Efficient/on time, & satisfactory. Thank you Efficient & very satisfactory, bearing in mind the traffic handling of customers. I was pleased with the timing & technical proficiency in handling m Efficient & very satisfactory, bearing in mind the traffic handling of customers. I was pleased with the timing & technical proficiency in handling maintenance. Timely & professijonal curtesy. thenk you More

awsome service repp Came in for scheduled maintenance on my 2017 Santa Fe Sport. As always service repp Lilly C. took great care of me. She explained what maintenance was Came in for scheduled maintenance on my 2017 Santa Fe Sport. As always service repp Lilly C. took great care of me. She explained what maintenance was needed now and what it would need in future at the various service intervals.The work was done promptly and at a fair price. I have worked with Lilly since I purchased my vehicle. She has always been professional and personal. Lilly is a great asset to your service department. More

Great Service Thanks for catching the nail in my tire on a recent oil change visit. The waiting area is decent with free coffee. Hyundai has really stepped it up wi Thanks for catching the nail in my tire on a recent oil change visit. The waiting area is decent with free coffee. Hyundai has really stepped it up with the quality of their cars in the past few years. You can't beat the value, quality and warranty. Love my Elantra! More

dead battery Frank helped me when I dropped off the car. Courteous and friendly. Said he would call when car was ready. He did. They even washed the car. Go Frank helped me when I dropped off the car. Courteous and friendly. Said he would call when car was ready. He did. They even washed the car. Good job. More

Quick Service Make an appointment...you will be in and out fast. This place can be very busy so book an appointment. Mary is great, always. I'll be back. Make an appointment...you will be in and out fast. This place can be very busy so book an appointment. Mary is great, always. I'll be back. More

Routine Service Very friendly, quick and excellent customer service. Can't say enough good about Mary. Waiting area very clean and love the charger station. Bought Very friendly, quick and excellent customer service. Can't say enough good about Mary. Waiting area very clean and love the charger station. Bought my SUV in 2016 and love it. More

Employees, like Mary, are a company's greatest asset. Mary in the service dept. is the best, bar none! She returned our call quickly to review our emergency, a flat tire while on the road. She got us in i Mary in the service dept. is the best, bar none! She returned our call quickly to review our emergency, a flat tire while on the road. She got us in immediately, fixed the flat for free, changed our oil and threw in a free, much needed car wash to boot. We trust Mary like family and appreciate her love of clients and great sense of humor. We arrive with a bad situation and she always has us leaving with laughter and peace of mind, knowing our car is safe again for traveling with our family and all too many pets . Mary is the standard for women who have successfully transitioned into a formerly male dominated career. The only way to do great work is to love what you do. Mary exudes that love and it translates into customer confidence and satisfaction. She takes her work seriously yet herself lightly, which becomes a win-win strategy for all. Thanks Mary for always going above and beyond and having us feel like we are your #1 priority. To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity and that standard defines you. More

Service not done correctly or incompletely finished. I requested Hyundai's "Summer Special" offer for an oil change, oil filter, tire rotation, etc. I believe that they were all done, except, the next d I requested Hyundai's "Summer Special" offer for an oil change, oil filter, tire rotation, etc. I believe that they were all done, except, the next day the tire inflation indicator came on. When I checked the inflation on the tires, I found that all four tires were inflated to 25 psi. How could that be? ALL FOUR TIRES? I know that I did not bring the car in that way. As you know, the correct tire inflation for these tires is 32 psi. I am especially disappointed with New Port Richey Hyundai's service, because on my last service call, I had issues with oil being dripped onto the engine causing black smoke to blow out of the tail pipe. I have owned a Hyundai from this dealership since 2003 and had not experienced a problem with service needs until last year. These last two service calls were routine, easy ones. It scares me to think of the quality of repair I would receive if it were a major problem. And, therefore, it would be hard for me to recommend your service facility. More

Service Advisor Mary K. Is the best! I only work with her when I bring my car in. Super friendly, which is so important in todays customer service world. I have a 2013 Hy K. Is the best! I only work with her when I bring my car in. Super friendly, which is so important in todays customer service world. I have a 2013 Hyundai Sonata and I ??It!! More