Hyundai of New Port Richey - Service Center

Right after my last oil change, I noticed that my radiator fluid bottle was empty. Purchased the fluid and filled it. Reported by phone to my service manger, who stated that he would report that it w radiator fluid bottle was empty. Purchased the fluid and filled it. Reported by phone to my service manger, who stated that he would report that it was not done during service. Also called, left a message on service manager recording to report that the air pressure on my tires had not been corrected. Added air to correct pressure. Came into dealership yesterday after noticing that my front tires were heavily worn and noticed that my tires have not been rotated in quite a while during my previous maintenances. Spoke to service advisor Kwaune Amlin and reported my findings and stated that for the amount of money I paid for this new 2022 Palisade, I expect my service to be completed properly. He agreed and immediately would rotate the tires for me as we spoke. I was impressed with him and his attention to my concern. I only waited 10-15 minutes. I was very satisfied with his service. (1-5 stars) I would rate Kwaune a 5. More

Am disappointed from being years with Hyundai and left my car for almost 3 months to get the tail light ordered and fixed and after getting back my car had couple issues one of them is left my car with remot car for almost 3 months to get the tail light ordered and fixed and after getting back my car had couple issues one of them is left my car with remote which works fine locked all door getting back one of door want be lucked or open and have to do manual. And when I called them they said have to charge me 120 to diagnose and rest when the fixed which upsets me plus the car was full of bird xxxx due to parking for long time don't want even to check if the car ok or not . Even when you call them they don't care at all don't recommend in future. More

I’ve been a dedicated customer at Hyundai of New Port Richey for over two years and have consistently received exceptional service. The team has always been attentive and communicative, ensuring I’m well Richey for over two years and have consistently received exceptional service. The team has always been attentive and communicative, ensuring I’m well-informed throughout my vehicle’s maintenance process. During my most recent visit, which was prompted by a pothole incident that damaged my car, the service was outstanding as usual. Brie, who assisted me, was remarkable in her attentiveness and readily available to answer any queries I had. Post-service, I encountered an issue with the AC fan making noise, but the team promptly addressed it upon my return. The following day, a sporadic, unusual sound emerged, which unfortunately wasn’t replicated during my subsequent visit. Jake, who took over, was diligent in his efforts to assist me. Despite the sound not occurring in their presence, which precluded warranty coverage, Jake arranged a loaner vehicle for me. While the communication experience varied slightly from previous interactions, Jake’s commitment to resolving the issue was evident. Although the mysterious sound persists, which I plan to capture on recording for further diagnosis, my confidence in the service department remains unshaken. I extend my gratitude to Brieanna and Jake for their exceptional service and communication. Their dedication ensures that customers like myself are eager to return, trusting our vehicles in their capable hands. I wholeheartedly recommend Hyundai of New Port Richey’s service department to all. More

I live in St. Petersburg and I purchased my Hyundai Sonata Sport Turbo from Hyundai of New Port Richey Certified Used Cars just a little over 2 years ago. Albeit I Petersburg and I purchased my Hyundai Sonata Sport Turbo from Hyundai of New Port Richey Certified Used Cars just a little over 2 years ago. Albeit I have a Hyundai dealer and service department just 3.7 miles from me, I gladly drive just over an hour and the 32.9 miles North to New Port Richey to get my car serviced. I understand that some people might think that a little strange but to me it’s so well worth it. I have always put excellent customer service and unparalleled, state of the art service as equal valued qualities at the top of my list of priorities and Hyundai of New Port Richey fits the bill at a 100+% on both counts plus much, much more. On multiple occasions it has been proved more than worth the time and extra mileage driven. My Service Advisor, Brad Crum and the quality staff of the Service Manager, Jon Nicolas has always surpassed the “Norm” that most people would expect in those entrusted in caring for their vehicle. Their ease of dealing between their completeness in explaining what needs to be done and the estimating the time it will take is surprisingly, “On the Money” accurate and truthful. I could easily go on with more accolades but it would just be an exercise in redundancy, needless to say that I wouldn’t hesitate for one second in referring someone to take the time and effort to take their vehicle to their service department and the time and gas it will take to get there returns handsomely in the results you receive. More

Sales was great but heaven forbid u have a service issue they mess around for weeks and then Billy the service guy will make sure you still don't get car fixed pls do yourself a favor hyundai are great cars they mess around for weeks and then Billy the service guy will make sure you still don't get car fixed pls do yourself a favor hyundai are great cars but buy one from anywhere else cause they will not do a thing if you have an issue trust me I learned the hard way they lost my business and we have bought 6 cars from them in 3 years to get no help the first problem More

Garrett Mixon has always provided professional assistance both times I have brought my vehicle in for repairs. He knows what he's talking about and is fair on quotes and advice. both times I have brought my vehicle in for repairs. He knows what he's talking about and is fair on quotes and advice. More