Hyundai of New Port Richey

My new Santa Cruz is great. Dealership is horrible! My salesman Shane was pleasant. They insisted that I take it home that day and finance man and service department rushed me o Dealership is horrible! My salesman Shane was pleasant. They insisted that I take it home that day and finance man and service department rushed me out leaving off 2 center wheel covers and low pressure tires. The finance man rushed through paperwork and handed me computer thumb drive and went home while overcharging me $522 on tags. First thing Monday morning I drove back 39 miles to the Dealership and while I waited 3 hours for them to fix the things they missed I saw the salesman who directed me to Cathy who saw the mistake and assured me that the $750 tag fee for just a transfer was the mistake and I would get it returned in 10 to 14 days. After 4 weeks I got a check from NRR Hyundi for $1.51. Brought check and conflicting paperwork back and Shane and Cathy assured me I would get the right check soon. Made 5 or 6 calls and another visit then told that Dealership is so big that they have no control of this but that likely it would be applied to my loan balance. Now after 9 weeks they know nothing about this. IT IS A REAL SHAME WHEN A DEALERSHIP GETS SO BIG THAT IT NO LONGER CARES ABOUT IT'S CUSTOMERS. More

Anthony was a Salesman, Ben was the sales manager. I have bought at least seven cars there in the last 10 years and every deal I have ever had with them has been upfront honest and fair. I don't bothe I have bought at least seven cars there in the last 10 years and every deal I have ever had with them has been upfront honest and fair. I don't bother to look elsewhere because I already have the best. I would trust Ben with everything! Keep up the good work and we'll keep buying cars from you. Thank you again, Wayne Jackson More

My last three cars have been Hyundais. My next car won’t be. This dealership has actually managed to turn me off from ever being another. Since the change in management at this particul My next car won’t be. This dealership has actually managed to turn me off from ever being another. Since the change in management at this particular location; they’ve done nothing but call me or text me about coming in to test drive cars during their events. I’ve asked to be taken off this list but it never happened. One of the agents that had been texting me told me about how much had changed there since the ownership switch over. When I’d go in for oil changes I was always trying to be upsold some product for my car. Also when I’d try to make an appointment they’d tell me it was a few weeks out. I can drive to any number of oil changing places and get it done that day. It’s ridiculous I’ve even had to come and rate how horrible this dealership is. I had asked to be contacted by the owner because of all the hassle I’ve had with them. Do you think I got that call? Nope. After being a loyal customer for over 8 years they’ve managed to chase off my business. More

I was told by service advisor William Linderm that my car needed to have the shifter cable replaced and that it would cost $816.00. I took my car to Hyundai of Westley Chapel and was told that I only needed needed to have the shifter cable replaced and that it would cost $816.00. I took my car to Hyundai of Westley Chapel and was told that I only needed a C-clip. They wouldn't let me pay for the clip. More

USED SIDE! My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after h My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after hitting a USPS van mirror, making me already an hour + late. Yes, my mirror connected with a USPS, mirror😏. He made my day. He listened to my issues, was informative pleasant joked, pre during and post delivery. Thank you!! Wait was worth it. I used to going to the main dealership on 19, where seems I knew a few from there. Great experience. Will be coming back. Even saw Roxanne, who was great always. Jay, with your personality smile and great customer service, great asset to the company! Happy Holidays New Port Richey Hyundai More

From top to bottom. This dealer overperforms! This was truly the most enjoyable carbuying experience I have ever had. Quality people make the difference! This dealer overperforms! This was truly the most enjoyable carbuying experience I have ever had. Quality people make the difference! More

Third car we purchase from Hyndai of New Port Richey! Highly recommend to anyone looking to trade in their vehicles for an upgrade! Highly recommend to anyone looking to trade in their vehicles for an upgrade! More

Purchased a used Hyundai Elantra on 11/5/23. Loved the vehicle selection and staff from New Port Richey Hyundai. Emily was a pleasure to work with and had a good knowledge of the cars we inquire Loved the vehicle selection and staff from New Port Richey Hyundai. Emily was a pleasure to work with and had a good knowledge of the cars we inquired about. Definitely a great car buying experience and recommend anyone looking for a used vehicle to check them out. More

in my opinion the sales department is ok the salesman we dealt with was fine the problem is the service department i had a 2023 Elantra with a transmission problem they had the car for 13 days the first tim dealt with was fine the problem is the service department i had a 2023 Elantra with a transmission problem they had the car for 13 days the first time told me there was nothing wrong with it brought it back 2 months later for the same problem. the sales manager cold call me saying. I should trade it in so i did come to find out the car was low on transmission fluid the whole-time great job service department the car only had 1600 miles on. More